Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Stephen Durham

Asheville,NC

Summary

Innovative architect with background in diverse engineering projects, including design optimization and process improvement. Strong analytical skills, adept at problem-solving and implementing efficient solutions to enhance productivity. Proven ability to lead teams towards achieving project goals within deadlines, significantly improving operational efficiency and reducing costs.

Overview

30
30
years of professional experience
1
1
Certificate

Work History

Consulting Engineer Sr

Prisma Health
Greenville, SC
02.2017 - Current
  • Coordinated virtualization initiatives while ensuring alignment with organizational goals.
  • Provided ITS leadership with insights into technology best practices, emerging technologies, and security concepts, leading to a reduction in operational costs across technology groups.
  • Architected and integrated comprehensive Citrix DaaS cloud solutions.
  • Modernized infrastructure by updating components and deploying advanced strategies.
  • Enhanced interconnectivity frameworks optimizing functionality of Epic's Remote Hosted Citrix infrastructure.
  • Implemented Citrix Access infrastructure and Virtual Desktop Infrastructure (VDI).
  • Implemented sophisticated network load-balancing solutions leveraging Citrix NetScaler Gateways and F5 BigIP.
  • Created comprehensive patch management strategies for both physical devices and virtual environments.
  • Formulated and implemented strategies for data center deployment leveraging VMware infrastructures.
  • Monitored and maintained network performance tools supporting Citrix, Cisco, VMware infrastructure.
  • Led efforts to develop procedures and procure necessary resources.

Systems Engineer

Allergy Partners
Asheville, NC
11.2013 - 10.2016
  • Led development and configuration initiatives for Citrix XenApp 6.5 environments.
  • Migrated systems from Citrix Presentation Server 4.5 to XenApp 6.5 farm.
  • Spearheaded implementation processes to successfully launch Citrix Edgesite.
  • Led the creation and deployment of Citrix profile manager.
  • Implemented and maintained critical Citrix Netscaler systems for optimized traffic distribution.
  • Administered maintenance and updates for VPX appliances alongside managing Citrix ICA proxy.
  • Contributed to the creation and setup of desktop deployment technologies.
  • Devised comprehensive strategy for Desktop and Server Windows patching.
  • Structured patching strategies, ensuring thorough test execution.
  • Aided in implementing key aspects of clinical integration projects.
  • Integrated diverse hospital systems into the centralized organization infrastructure.
  • Coordinated and streamlined process for transitioning VMWare VSphere environments to version 5.5.
  • Managed implementation and maintenance of upgraded 10 Gig Ethernet systems.
  • Executed comprehensive planning for Desktop Management System deployment.
  • Led the administration and optimization of domain system structures.
  • Handled in-depth troubleshooting of desktop, EMR applications, network infrastructure including printing and server systems.
  • Managed full lifecycle of FrontRange Desktop Server Management system.
  • Managed comprehensive desktop systems ensuring operational performance.

MS Systems Engineer

Mission Health System
Asheville, NC
06.2008 - 10.2013
  • Oversaw coordination efforts for successful hospital integration projects.
  • Streamlined management workflows to optimize migration of significant Active Directory objects.
  • Developed and executed IT infrastructure strategies focused on optimizing user experience.
  • Integrated virtualization solutions to optimize user experience.
  • Managed extensive reconfiguration of all Desktop Architecture components.
  • Established sophisticated desktop management strategies enhancing organizational efficiency.
  • Streamlined OS deployment through development and standardization.
  • Designed a systematic process to manage Windows patches across desktop and server platforms.
  • Streamlined deployment processes through effective patch management.
  • Designed and administered network security systems.
  • Managed network connectivity design, performance monitoring, and offline disaster recovery procedures for Active Directory servers.
  • Executed planning, evaluation, and rollout of an SLA-compliant disaster recovery framework for Active Directory.
  • Managed maintenance and administration of Citrix Presentation Server 4.5.
  • Engineered Citrix XenDesktop deployments tailored for BYOD initiatives.
  • Streamlined routine operations with automation in desktop setups, software installations, and server configurations.
  • Wrote numerous automation scripts utilizing PowerShell and VB.
  • Designed and implemented Citrix Access Gateway, Advanced Edition appliances.
  • Managed and maintained VMWare vSphere environment for efficient operations.
  • Deployed, upgraded, and maintained all VMware environments.
  • Provided support and administration for Windows Servers, Active Directory services, and Windows scripting.
  • Facilitated domain consolidation to strengthen operational coherence and simplify technological infrastructure.
  • Designed and implemented robust Desktop/Server configuration management systems.
  • Designed and implemented Web Filtering system.
  • Developed and implemented essential infrastructure ensuring uninterrupted service and performance.
  • Issued regular status reports to ensure upper management stayed informed and project goals were met.
  • Designed and conducted hardware or software systems testing.
  • Coordinated development and execution of upgraded system-focused projects.
  • Ensured system architecture maintained stability, security, and scalability.
  • Offered expert support in resolving technical issues.
  • Maintained alignment with data privacy and security regulations to meet industry standards.
  • Enhanced functionality of existing databases to optimize performance.

Board of Director

Pisgah Area SORBAH
Asheville, NC
01.2008 - 01.2010
  • Achieved organizational goals through Information Technology.
  • Directed web development team formation for project execution.
  • Directed cross-functional team to successfully launch revamped organizational website.
  • Implemented, documented, trained and supported website functions.
  • Managed entire process involving the creation, execution, and maintenance of organization's email infrastructure.
  • Organized company document management protocols.

Sr Systems Engineer

Blue Ridge Paper Products
Canton, NC
01.2002 - 06.2008
  • Executed design, deployment, upkeep, and documentation of LAN infrastructure at offsite locations.
  • Designed, implemented, and documented Disaster Recovery policies and procedures.
  • Developed and maintained Microsoft technologies including Group Policy Objects, DNS, WINS, DHCP, and DFS services.
  • Managed configuration of new network hardware and servers for optimized performance.
  • Performed comprehensive design and maintenance tasks for VMWare infrastructure, ensuring accurate documentation.
  • Designed, implemented, maintained and documented Citrix Infrastructure.
  • Managed design and implementation of Citrix XenApp 6.5 environment.
  • Designed, implemented, maintained and documented Cisco LAN and WIFI architecture.
  • Designed and managed infrastructure for network load balancing.
  • Executed system builds and ensured ongoing maintenance.
  • Managed structural organization of Domain Controllers, File Servers, SQL Servers, and Print Servers.
  • Maintained server operations by implementing efficient database management processes.
  • Provided escalated technical assistance to Information Center staff.
  • Hosted training seminars for level 1&2 support personnel.
  • Implemented Sarbanes-Oxley compliance policies across organizational processes.
  • Deployed software solutions to global vendors and workforce.

Consultant

Alden Associates
White Plains, NY
11.2001 - 01.2002
  • Tested, designed, and implemented Citrix Metaframe XP 1.0 farm.
  • Designed and implemented Microsoft SQL Server 2000.
  • Developed and implemented ERP application infrastructure, utilizing Citrix Servers.
  • Upgraded Access Databases to SQL 7.0, enhancing data management capabilities.

Systems Administrator

IntelliRecords
New Rochelle, NY
11.2000 - 11.2001
  • Managed NT4 Domain by overseeing 500+ user accounts, DNS, WINS, and DHCP services.
  • Implemented successful upgrade of NT4 Domain infrastructure to Windows 2000.
  • Ensured system resilience with comprehensive backup management and disaster recovery strategies.
  • Oversaw administration of Citrix WinFrame environment.
  • Designed, tested, upgraded and documented Citrix Metaframe 1.8 Farm.
  • Deployed software to numerous vendors and staff globally.
  • Oversaw maintenance and administration of Microsoft SQL 2000 server.
  • Conducted updates, configurations, and troubleshooting for IIS Web servers.
  • Designed and implemented company web pages for internal information access.
  • Implemented and maintained global WAN connections.
  • Developed reporting solutions utilizing Visual Basic and SQL programming languages.
  • Created new organizational layout for Service Center.
  • Established standards for service center effectiveness.
  • Oversaw and supervised continuous operation of a 24/7 support desk.

Operations Consultant

Bazooka Enterprises
Armonk, NY
01.1999 - 11.2000
  • Advised management on business operations and functions.
  • Designed and implemented LAN networks, services, and devices.
  • Oversaw setup and administration of domain environment.
  • Directed processes for obtaining, configuring, and installing servers from Dell and HP.
  • Delivered technical support to end users promptly and effectively.
  • Ensured satisfaction by maintaining high-quality Customer Service standards for clients and end users.
  • Led design and deployment of accounting procedures utilizing accounting software.

Operations Manager

Finne Bros
Bedford Hills, NY
05.1995 - 12.1999
  • Designed, implemented, and maintained Windows NT 3.5 Domain encompassing User Accounts, DNS, WINS, and DHCP services.
  • Designed, implemented, and maintained Cisco network devices.
  • Oversaw procurement, configuration and deployment of NT Servers and Windows 98 systems.
  • Deployed and maintained ERP systems to optimize operational workflows.
  • Supported Accounts Receivable and Payable teams.
  • Maintained Access 97 database and file server.
  • Delivered technical support to resolve end-user concerns.
  • Delivered customer service to clients.
  • Managed business operations efficiently.

Education

AB Tech

Pace University

Skidmore College

Westchester College

Skills

  • Systems implementation
  • Server and Desktop Virtualization Expertise
  • Proficient in Microsoft Server OS
  • Proficient in Microsoft Desktop OS
  • Software deployment
  • Desktop deployment
  • Server deployment
  • Proficient in Citrix DaaS implementation
  • Proficient in Citrix NetScaler Implementation
  • Configuration Management Expertise
  • SAN Storage Solutions Management
  • Proficient in VMware virtualization technologies
  • F5 Proficiency
  • Proficient in Zero Trust Frameworks
  • Cybersecurity Expertise
  • Network Endpoint Protection
  • PowerShell Automation
  • Ansible Configuration Management
  • Proficient in Scripting Languages
  • Project planning
  • Project tracking
  • Change control processes
  • Procedure development
  • Budget preparation
  • Budget control
  • Budgeting and forecasting

Certification

Citrix Certified Associate – Virtualization, CCA-V

Timeline

Consulting Engineer Sr

Prisma Health
02.2017 - Current

Systems Engineer

Allergy Partners
11.2013 - 10.2016

MS Systems Engineer

Mission Health System
06.2008 - 10.2013

Board of Director

Pisgah Area SORBAH
01.2008 - 01.2010

Sr Systems Engineer

Blue Ridge Paper Products
01.2002 - 06.2008

Consultant

Alden Associates
11.2001 - 01.2002

Systems Administrator

IntelliRecords
11.2000 - 11.2001

Operations Consultant

Bazooka Enterprises
01.1999 - 11.2000

Operations Manager

Finne Bros
05.1995 - 12.1999

AB Tech

Pace University

Skidmore College

Westchester College

References

Available Upon Request

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Stephen Durham