ANGELA PALMER
West Jordan,UT
Summary
Dedicated Product Manager with more than 24 years of experience in end-to-end project management of fast-paced Systems Development and Systems Support environments for a highly successful financial and credit issuing organization. Excellent project management skills, organization skills and desire to go above and beyond for the success of the company and the customer. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Dedicated to fostering strong effective team relationships. Track record of achieving exceptional results in delivering high quality work, on-time and within budget, able to handle multiple projects at once and seamlessly reprioritize daily schedule on as needed basis to meet organization goals and outstanding results.
-OR-
Seasoned Sr. Business Systems Analyst and Product Manager with over 25 years of experience driving business success at two highly established organizations. Adept at managing multiple projects simultaneously, collaborating with key stakeholders to define requirements and use cases, and identifying optimal systems and tools to meet user needs. Skilled in vendor management, negotiating contracts, and ensuring third-party systems adhere to security, privacy, and legal standards. Proven track record of delivering high-quality work on time and within budget, seamlessly reprioritizing daily tasks to align with organizational goals and achieve outstanding results.
*add something about Risk management at amex
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr. Business Systems Analyst
Sorenson Communications
Salt Lake City, Utah
01.2024 - 07.2025
- Acted as a liaison between business units and technology teams when needed.
- Facilitated user training sessions on new systems or features updates.
- Conducted research on emerging technologies to identify opportunities for improvement.
- Analyzed user needs, identified gaps in existing systems, and provided recommendations to improve processes.
- Coordinated with external vendors for product installation and maintenance services.
- Maintained database integrity by performing regular backups and validating data accuracy.
- Developed business requirements documents and functional specifications for IT projects.
- Provided project-level analysis and produced required project analysis documentation.
- Prepared and presented technical proposals for clients.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Conferred with clients regarding information processing or computation needs.
- Performed due diligence on third party products and services before recommending them for purchase or use by the organization.
- Created processes that ensured consistency in the selection, evaluation, and onboarding of vendors.
- Assessed risks associated with potential new vendors and recommended appropriate countermeasures.
- Collaborated with cross-functional teams on procurement activities related to vendor management initiatives.
- Developed and implemented vendor management policies and procedures.
- Coordinated meetings between stakeholders from different departments regarding vendor management matters.
- Maintained accurate records of all vendor contracts and agreements.
- Negotiated pricing terms while ensuring quality standards were met or exceeded.
- Sought out new vendors and negotiated favorable contracts to control costs.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Led valuation, due diligence and contracting as part of acquisition process.
Digital Product Manager
American Express, AMEX
Sandy, UT
04.2019 - 07.2023
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Modified project plans when needed to better align with organizational objectives.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Maintained user confidence and protected operations by keeping information confidential.
- Determined operational objectives by studying business functions and evaluating output requirements and formats.
Sr. Business Systems Analyst
American Express
Salt Lake City, UT
08.1998 - 04.2018
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, and schedules
- Monitor and track project milestones and deliverables
- Confer with project personnel to identify and resolve problems
- Submit project deliverables, ensuring adherence to quality and regulation standards
- Prepare project status reports by collecting, analyzing, and summarizing information
- Communicate with staff or clients to understand specific system requirements
- Document design specifications, installation instructions, and other system- related information
- Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
- Provide technical guidance or support for the development or troubleshooting of systems
- Monitor system operation to detect potential problems
- Define and analyze objectives, scope, issues, or organizational impact of information systems
- Establish functional or system standards to ensure operational requirements, quality requirements, and design constraints are addressed
- Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements
- Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system
- Supervise and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel
- Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
- Develop, document and revise system design procedures, test procedures, and quality standards
- Confer with clients regarding the nature of the information processing or computation needs a computer program is to address
- Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
Education
Bachelor of Science - Finance
University of Phoenix - Utah Campus
Salt Lake City, UT06.2010
Skills
- Business analysis
- Project management
- Vendor management
- Coordination Time Management
- Service Orientation Active Learning
- Computers and Electronics Complex Problem Solving
- Quality Control Analysis Systems Analysis
- Operations Analysis Systems Evaluation
- Relationship Building
- Verbal and Written Communication
- Strategic Planning and Alignment
- Brand Development
- Product Lifecycle Management
- Calendar Management
- Systems Implementation
- Detail Oriented
- Agile Methodologies
- Work Planning and Prioritization
- Requirements Writing
- Team Collaboration
- Project Scope
- International Business
- Risk Management
- Process improvement
- Stakeholder engagement
- System analysis
Certification
Production and Processing Design
Engineering and Technology Troubleshooting
Programming Technology Design
Timeline
Sr. Business Systems Analyst
Sorenson Communications
01.2024 - 07.2025
Digital Product Manager
American Express, AMEX
04.2019 - 07.2023
Sr. Business Systems Analyst
American Express
08.1998 - 04.2018
Bachelor of Science - Finance
University of Phoenix - Utah Campus