Amit Bansal
National Harbor
Summary
Dynamic IT leader with a proven track record at Carelon Health Federal Services, excelling in team building and project management. Spearheaded successful cloud migration projects and achieved two contract re-bids, enhancing operational efficiency and service delivery. Adept at fostering collaboration and driving high-performance cultures in complex environments.
Overview
31
31
years of professional experience
Work History
Director, IT Operations – Military OneSource contract
Carelon Health Federal Services
11.2012 - Current
- Manage all IT operations for Military OneSource contract (Infrastructure, Software Development, Security, End user support, Telephony, Customer Support, reporting, LAN/WAN, etc.)
- Responsible for completion of transition in activities associated with IT supporting functions for two successful bids on Military OneSource contract over a period of 12 years.
- Managed a 16-person team with four direct reports, and twelve reporting under matrix structure.
- Budgetary oversight of staffing and labor for all technical aspects of the contract.
- Author technical responses to RFP’s (2 successful rebids of Military OneSource Contract)
- Submit price, define and deliver on key IT projects.
- Work with senior management and various stakeholders to establish IT priorities and elicit business requirements for new application functionality.
- Work with various enterprise teams to identify, develop, and deliver on key FedRamp High / IL4 level cloud migration projects in support of Military OneSource contract.
- Developed and fostered execution of an IT support strategy and guarantee 24/7/365 availability of critical support and services ensuring attaining contractually required SLAs.
- Procured and managed the implementation of various COTS product-based solutions supporting contractual requirements.
- Handled budgetary oversight for staffing and labor regarding all technical elements of the contract.
- Directed IT operations for Military OneSource contract, managing a 16-person team and a $30M budget across infrastructure, software, security, support, and LAN/WAN.
- Achieved two Military OneSource contract re-bids over 12 years by authoring technical RFP responses and leading IT support transition.
- Led telephony migration to AWS Gov Cloud and partnered on FedRamp cloud projects impacting a $600 M contract environment.
- Developed cloud-based Salesforce CRM, improving customer support capabilities for the Military OneSource program serving over 1.2 million users.
- Defined and executed key IT project deliveries while submitting pricing.
- Collaborated with senior management and stakeholders to identify IT priorities and gather business requirements for new application functionalities.
- Partnered with enterprise teams to develop and implement high-level FedRamp cloud migration projects for the Military OneSource contract.
- Led the telephony migration project to AWS Gov Cloud.
- Developed a cloud-based CRM system, utilizing Salesforce as a core product.
- Designed and implemented workflows to provide IT operations support and improve efficiency to remove friction between global IT and business operations.
- Procurement and delivery of IT inventory - EOL replacements, New Hire support, Server/system upgrades, software/application upgrades, and annual maintenances.
- Lead the efforts to attain and maintain ATO (Authority to operate) for twelve consecutive years for Military OneSource contract.
- Coordinated successful completion of over twenty projects between cross-functional IT and business teams.
- Developed and implemented IT risk management plans to resolve security breach concerns raised via penetration testing as well as to address continuous monitoring needs as defined in the Govt. contract.
Technical / Project Manager
KDMC
06.2010 - 06.2012
- Assess the system requirements and put together technical design and project plans.
- Manage multiple projects, covering systems administration, infrastructure upgrades, and end user needs.
- Work with Vendors to define quality control processes and implement new tools.
- Work with System Administrators on day-to-day operational support & resolving technical issues.
- Work with Change Control Board on defining and implementation of SDLC procedures based on ITIL methodology.
- Assist in setting up of business continuity center and disaster recovery site.
Systems Architect / Configuration Manager
Accenture / US-VISIT - DHS
07.2007 - 06.2010
- Worked as a Technical Architect on DHS US-Visit’s 10 Print Pilot program.
- Assess systems requirements and put together a design plan, covering client and end user needs.
- Provide Configuration Management support, setting up of new data center and disaster recovery plan.
- Change control and SDLC process to roll out new releases - OAS 10g, Oracle Financials, Crystal Reports, Business Objects, TIBCO and Active Directory components.
- Support the day-to-day activities related to configuration management, development & testing of the applications.
- (EOD Security Clearance)
Program Manager
Advance Technical Solutions Inc.
04.2007 - 07.2007
- Work with Business teams to assess the new project requirements and provide guidance and support on following:
- Dot Net and MS SQL server-based client access Securities management tool.
- Weblogic and Oracle based Middle tier processing system.
- Disaster recovery setup for Oracle using RAC.
- Load sharing and high availability configuration for thin client.
- SOX Controls assessment and design changes.
- Change Management using Rational Clear Case and Clear Quest IBM tools.
- Business Process Flow integration using Web Methods 5.0.
Senior Management Lead
Fannie Mae
07.2005 - 03.2007
- Manage the overall Technical and Project Management Teams.
- Establish Operations Support Center (ROC) - The ROC was justified, staffed, organized, trained, and deployed within 60 days.
- Run the operations center comprising of Database admins, developers, UNIX admins, Systems Engineers, Project Managers, Shift Leads and Change Managers.
- Interface with all levels of management pertaining to the processes/activities related to restatement effort of Fannie Mae.
- Ensure proper and rapid training per on-boarding and ultimately optimum proficiency of all team personnel pertaining to actual application releases and all relevant controls processes.
- Implementation of SOX controls to address audit needs.
- Interface with External auditors and provide them with necessary data for auditing annual financial reports.
- Event Flow Management & SOX Reporting – Design and Implement an integrated environment using WebLogic/J2EE & IBM’s MQ Series / ESB for automation of event flow, notification, and reports generation.
- Middle Office Reporting Initiative (MORI) – Development of Web logic / Oracle based application, for generating daily reports on all processed commitments and Sales.
- Execution Production Framework (EPF) – Work with user groups and business teams to develop an automated process flow for performing executions of CORE Financial applications of Fannie Mae.
- Business Records Management (BRR EPF2) – Architect and develop an automated process flow to setup interfaces between various work streams sharing data for financial reporting.
Senior Management Lead
Freddie Mac
07.2004 - 06.2005
- Played a key role in establishing a command center to oversee all operations and systems activities related to Freddie Mac's earnings restatement and On Track statement publishing for that year.
- Served as Senior Manager responsible for developing initial Command Center roles and responsibilities, defining execution run books, and recommending and documenting operational procedures.
- Led the extraordinarily successful 2003-2004 restatement execution and improved processes in 2005 through daily activities, process enhancements, and training for new personnel.
- Assigned to lead a team in the successful re-execution of the 2003 and 2004 processing for external audit review, demonstrating compliance with industry standards.
- Established a support team at Freddie Mac to provide execution, change control, and UAT/Production support during the development and execution of the CTB effort.
- Outlined project plans for 2005 monthly statement executions and corresponding reporting timelines.
- Directed 1 command center overseeing operations for Freddie Mac's earnings restatement involving [X] systems and processes.
Manager
Bearing Point, Inc.
01.2004 - 07.2004
- Provided consulting services for various ongoing projects of Bearing Point’s DoD contracts.
- Area of concentration; IT Operations, project & people management providing IT support of business applications architecture and respective infrastructure.
- Project planning for new efforts and enhancements.
- Provide operations services for applications and core infrastructure managed services.
- Provide Change management expertise and work on proposals for upcoming projects.
Management Lead
Savvis Communications, Inc.
05.1999 - 01.2004
- Technical Manager overseeing, IT Operations and application support of integrated business applications and respective infrastructure.
- Project planning for new efforts and enhancements.
- Provide monitoring and operations services for applications and core infrastructure managed services.
- Service customers in high performance SLA environments.
- Served as member of the Change Control Board, provide support for testing and end user acceptance of new and enhanced systems.
Senior Communications Systems Engineer / Team Lead
Stanford Telecom / ACS
06.1995 - 04.1999
- Responsible for design, development, maintenance, and monitoring of user/network applications.
- Write proposals exploring new opportunities.
- Write test and implementation plans.
- Systems and Application administration.
- Supervise team of admins and developers performing these tasks.
Education
Master of Business Administration (MBA) - Technology Management
EIILM UNIVERSITY
India12.2011
Masters (MS) - Electrical & Computer Engineering
GEORGE MASON UNIVERSITY
Fairfax, VA05.1999
Diploma - Computers & Communication systems
SYSTEMS TRAINING INSTITUTE
India05.1993
Bachelors (BE) - Electrical & Computer Engineering
UNIVERSITY OF NAGPUR
India04.1991
Skills
- Team building
- High-performance culture
- Facilitation
- Collaboration
- Written communication
- Verbal communication
- Presentation skills
- Organizational skills
- Project management
- Software development life cycle
- Capacity planning
- Case studies
- Prototyping
- Performance requirements
- Functional requirements
- Development
- Testing
- Deployment
- Reporting
- Evaluation of effectiveness
- Initiative-taking
- Motivation
- Employee interaction
Awards
Constantly awarded “Exceptional” grading on annual performance reviews.
Clearance
Active TS Clearance
Timeline
Director, IT Operations – Military OneSource contract
Carelon Health Federal Services
11.2012 - Current
Technical / Project Manager
KDMC
06.2010 - 06.2012
Systems Architect / Configuration Manager
Accenture / US-VISIT - DHS
07.2007 - 06.2010
Program Manager
Advance Technical Solutions Inc.
04.2007 - 07.2007
Senior Management Lead
Fannie Mae
07.2005 - 03.2007
Senior Management Lead
Freddie Mac
07.2004 - 06.2005
Manager
Bearing Point, Inc.
01.2004 - 07.2004
Management Lead
Savvis Communications, Inc.
05.1999 - 01.2004
Senior Communications Systems Engineer / Team Lead
Stanford Telecom / ACS
06.1995 - 04.1999
Master of Business Administration (MBA) - Technology Management
EIILM UNIVERSITY
Masters (MS) - Electrical & Computer Engineering
GEORGE MASON UNIVERSITY
Diploma - Computers & Communication systems
SYSTEMS TRAINING INSTITUTE
Bachelors (BE) - Electrical & Computer Engineering
UNIVERSITY OF NAGPUR