Amit Kumar

Pega Lead System Architect (CLSA v7.4) with 14 years of experience in design and development of BPM and CRM applications in banking and insurance domain for reputed clients.

Experience in leading a team and coordinate deliverables while working closely with business and other stakeholders.

Exposure in full life-cycle of PRPC implementation.

Experience in PEGA frameworks like PEGA SFA, PEGA CPMI, PEGA PUMA (Currently Marketing) and Knowledge Management. Certified as Senior PEGA Marketing consultant and Customer service Architect and Decision Consultant

Well Versed in designing enterprise class structure, data model, case lifecycle, Integration modules and security models in Pega

Experience in the Infrastructure modernization(AWS migrations), Upgrades, Agile and DevOps Adoption.

Knowledge on cloud offerings from Microsoft Azure and AWS.

• Pega Lead System Architect (CLSA)
• Pega Decision Architect (CPDC)
• Senior Pega Marketing Consultant (CSPMC)
• Pega Customer Service Architect (CCSA)
• Pega Methodology Black Belt (CMBB)
• AWS Cloud practitioner
• Azure Administrator Associate

Sourced from LinkedIn (www.linkedin.com/in/amit114k)

“Amit demonstrated very good understanding of business requirements, provided thorough impact impact analysis, effective solutions and delivered quality work despite challenging timelines. His calm and positive attitude makes him a great leader and team player. I am positive that he will be able to make great contribution in any project that he participates.”
- Sarah Lye (Client at GEL Singapore)

“I am very pleased to write this recommendation for Amit. Amit is technically very strong in PRPC. Many times Amit demonstrated his ability to simplify complex tasks. He would come up with different solutions and then discuss the pros and cons of each approach to implement the best solution. Amit is self motivated and a great team player. Great job with your contributions at Citi. Wishing you good luck for future.”
- Vibhuti Vohra (Client at CitiBank NA)

“I am delighted to write something for Mr. Amit Kumar. He was working with me in RSM Project at CITI Group.He has great technical skills in PEGA PRPC & Java. He is a quick learner and delivers in time as needed. Any technical issue gets resolved in timely manner when Amit is around. I would say he belongs to that category of high energy people. His detail oriented nature and never say die attitude stands him out of the crowd. I wish to work again with him & I wish him a very good luck”
- Manovikas Reddy (Client at Citibank NA)

AIG Multinational Express (Dec 2018 - Till Now)

MNX is an underwriting application in AIG's multinational suite of applications. It guides underwriters through local regulations, tax exposures, and coverage issues based on information from more than 225 countries and jurisdictions. It helps them centrally assess risks and coverage. Solution is build on Pega PRPC which handles rules engine while most of the UI/UX is driven by Angular.

Role: Pega Lead System Architect

Responsibilities:

• Technical leadership on new initiatives e.g Pega upgrades, Splunk onboarding, DevOps CI/CD setup and AWS cloud migration.

• Leading legacy system decommission and migration efforts to bring users and data into new system.

• Participating in Requirement gathering and grooming session and help team convert the requirements into technical specifications and design.

• Working with different downstream system to establish integration pattern and designs.

• Mentoring junior team members in technical skills and business knowledge, fostering a positive learning environment. 

• Application performance profiling and remediation

• Log quality review using Pega tools and Splunk

• Release planning and deployment


AIG Underwriting Pega COE (Oct 2016 - Nov 2017)

AIG underwriting Pega COE team is built to guide and drive PEGA implementations using best practices. The team is responsible for design and code review of PEGA implementations within AIG, helping team resolve roadblocks, providing POC on various initiatives, remediating Performance issues etc.

Role: Pega Lead System Architect

Responsibilities:

• Development of reactive and proactive code governance framework aka AIG APG helping team deliver quality code
• Development of headless integration framework between Pega and Angular
• Review and triage of Security Vulnerabilities
• Design and Code review
• Log quality and application performance review using Pega OOTB tools
• Development of Utilities to boost productivity of support team, like automated agent monitoring, Automated Queue monitoring etc.
• Appscan review and remediation
• AWS migration and planning


Great Eastern Life CRM (Dec 2013 - Oct 2016)

GEL CRM is aimed to provide complete CRM solution to Great Eastern Life (GEL), biggest life insurance company in Singapore and Malaysia. Solution is built on Pega CPM, SFA and PUMA frameworks. This project is envisioned to give GEL ability to sell and market its products with never than before ease and efficiency. System helps GEL to launch marketing plans, campaigns; capture and track every sales opportunity and ensures quality consistency and efficiency through every phase of the customer communication across different channels.

Role: Pega Senior System Architect and Integration Lead

Responsibilities:

• Defining integration specifications and building integration modules. Played role of integration manager for CRM. Established integration patterns and developed integration modules.
• Identifying performance issues and fixing them.
• Production defect analysis and fixes.
• Code review and guidance to the team on design and solutions.
• POC on new requirements and technical support on new initiatives.
• Led development and UAT of marketing modules like Lead Management, Opportunity Management, Campaign Management, Event management, segmentation etc.
• Assessment of change request and effort estimation.
• Defects triaging and tracking.

Rainbow Servicing Manager, CitiGroup (May 2011 - Dec 2013)

Rainbow Servicing Manager (RSM) is the primary servicing and client investigation system for retail bank. RSM uses Pega PRPC based web portal application integrated with Rainbow Eclipse Platform. This application provides case management, investigation and rules based business process management for both front office and back office operations. RSM provides servicing and investigation for consumer liability accounts, consumer assets and commercial liabilities for retail bank.

Role: Pega Senior System Architect

Responsibilities:

• Handled Customer communication and correspondence; Developed internal rep alerts and portals for the same
• Developed modules and tools to support back-office operations; Handled operator role and entitlement setup; Mapped Workbaskets and operators to units and workgroup as per citi business model.
• Handled automated unit test scripts generation and execution via TMF.
• Handled inbound case creation (document scanning), barcode generation and related processing.
• Handled routing of cases to respective workbaskets and external operators via Directed Web Access.
• Handled rep authentication and defined access controls for them.
• Developed set of tools to support exception scenarios in production like creating and deleting assignments, updating status, generating corrupt assignment reports etc.
• Generated and owned preflight reports and enforced coding standards using Pega extension points.


Retail Integration - Sales, Lloyds Banking Group (Nov 2010 – APR 2011)

Project was aimed to support integration of Halifax and Bank of Scotland (HBOS) with Lloyds TSB ensuring smooth transition and minimal impact on the existing systems.

Role: Java Developer

Responsibilities:

• Captured requirements as part of HBOS integration and designed solutions for those.
• Handled CR and Defects.
• Worked on Host system enhancement which was aimed to identify crucial API and request parameters for it; generating report for the same.
• Worked on host checker tool. It was aimed to check the connection of every host systems from our system and send health report.