Amit Maiti
Kolkata
Summary
Repair and Sales Specialist for 12+ years in the telecommunication industry. Proven track record of delivering high-value customer experiences and reaching sales targets.
Overview
14
14
years of professional experience
Work History
Deputy Executive
Reliance Projects & Property Management Services
01.2024 - Current
- Find and attract new customers using a variety of outreach methods, including direct sales visits, phone calls, and managing local marketing activities like roadshows and promotional displays.
- Managed and groomed team to ensure every part of these sales initiatives are done correctly and on time.
- Lead the installation process by providing hands-on training and direction to the field team to ensure high-quality results.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervisor - Repair and Sales
Reliance Projects & Property Management Services
05.2020 - 12.2023
- Supervise and sell telecommunications products and services such as sim cards, pre-paid, post-paid plans, broadband connections and plans
- Build market position by locating, developing, defining, negotiating, and closing business relationships.
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals.
- Maintain an updated database in sales database including all activities, partners, and opportunities with their current status.
Repair Technician
Reliance Projects & Property Management Services
11.2016 - 04.2020
- Diagnosis and troubleshooting mobile devices to identify hardware and software issues using diagnostic tools and software.
- Skillfully disassemble and reassemble, replace or repair damaged components of mobile devices, including screens, batteries, charging ports, and buttons
- Maintain an inventory of replacement parts, tools, supplies and maintain records of repairs, including work performed, parts used, and customer information
Repair Technician
B2X Service Center for Motorola
10.2015 - 10.2016
Repair Technician
Balaji Enterprises (LG Authorized Service Centre)
06.2012 - 09.2015
Education
Bachelor of Arts -
University of Calcutta
01.2012
Certification - Information Technology Application
Youth Computer Training Center
Certification - Mobile & Telephone Repairing Technician
George Telegraph Training Institute
01.2012
Skills
- Relationship Building - Experienced
- Sales Strategy - Experienced
- Product Knowledge - Experienced
- Mobile Repair - Expert
- MS Office - Experienced
Timeline
Deputy Executive
Reliance Projects & Property Management Services
01.2024 - Current
Supervisor - Repair and Sales
Reliance Projects & Property Management Services
05.2020 - 12.2023
Repair Technician
Reliance Projects & Property Management Services
11.2016 - 04.2020
Repair Technician
B2X Service Center for Motorola
10.2015 - 10.2016
Repair Technician
Balaji Enterprises (LG Authorized Service Centre)
06.2012 - 09.2015
Certification - Information Technology Application
Youth Computer Training Center
Certification - Mobile & Telephone Repairing Technician
George Telegraph Training Institute
Bachelor of Arts -
University of Calcutta