Amitesh Maharaj
San Francisco Bay Area,CA
Summary
Dynamic and results-driven business owner and retail manager with a proven ability to drive growth and enhance profitability. Known for exceptional leadership, strategic vision, and strong communication skills that foster collaboration and build lasting relationships. Adept at managing high-performing teams, optimizing operational efficiencies, and delivering measurable business success. Committed to consistently achieving outstanding results through innovative solutions, effective strategies, and clear, impactful communication.
Overview
21
21
years of professional experience
Work History
Office Sale Manager
MUM Sports
Fremont, CA
02.2024 - 10.2024
- Coordinated day-to-day operations of the sales department, ensuring smooth workflows and timely follow-ups. Managed key client accounts, building strong relationships and providing exceptional customer service.
- Conducted market research and analysis to identify sales trends, customer needs, and competitive offerings. Oversaw the preparation of sales reports, budgets, and forecasts, providing insights to senior management.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored and evaluated team performance, providing constructive feedback and performance improvement plans. Collaborated with marketing, finance, and other departments to ensure alignment with company goals.
- Handled escalated customer issues, and resolved conflicts to maintain customer satisfaction and retention. Organized and participated in sales presentations, product demonstrations, and client meetings.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Project Manager
Bay One Construction
Hayward, California
04.2022 - 01.2024
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
Business Owner
Jarose Lounge
04.2019 - 03.2023
- I was responsible for overseeing all aspects of the lounge's operations and ensuring a memorable experience for our guests
- I was responsible for marketing and promoting the business
- This includes creating and implementing marketing strategies, managing social media accounts, and collaborating with local businesses and organizations to attract new customers and build partnerships
- Rewarded for 'Best of Las Vegas' 2021 & 2022 featured in a magazine
- Developed a product that aligned with the company's strategic objectives and business goals
- Performed cash handling duties and reconciled daily cash transactions
- Processed deposits, withdrawals, transfers, and other banking transactions
- Researched and resolved customer complaints in a timely and professional manner
- Ensured compliance with all relevant regulations and safety standards
Paint Protection Sales Operation Manager
SS Customs Inc.
11.2017 - 03.2020
- I oversee all aspects of the company's operations, including production, inventory management, quality control, and logistics
- I ensure that operations are running smoothly and efficiently, meeting production targets, and delivering high-quality products or services
- My role involves developing and implementing sales strategies, identifying new business opportunities, and building strong relationships with clients in the automotive industry
- I am also involved in analyzing sales data and market trends to identify opportunities for growth and improvement
- I collaborate with the marketing team to develop and implement promotional campaigns, sales events, and customer loyalty programs to drive customer engagement and increase sales
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Collaborated with other departments to ensure customer needs were met
Assistant General Manager
Staples
01.2016 - 08.2017
- As assistant manager I was responsible for overseeing the daily operations of the retail store and ensuring a seamless and enjoyable shopping experience for our customers
- My role involves managing a team of retail associates, monitoring sales performance, and implementing strategies to drive sales and increase customer satisfaction
- I actively engage with customers to understand their needs and preferences, providing personalized recommendations and assistance
- I handle customer inquiries, resolve any issues or complaints, and strive to create a positive and memorable shopping experience for every customer
- I work closely with my team to ensure that the store is well-stocked, organized, and visually appealing
- This includes managing inventory levels, coordinating product displays, and implementing effective merchandising techniques to maximize sales opportunities
- In addition to managing I performed daily opening and closing procedures, including cash handling and store security, Developed and implemented a payroll system that accurately tracked employee hours and pay schedule for all employees in a timely and accurate manner weekly
- I was responsible for recruiting, training, and developing a high-performing team
- I provide guidance and support to my team members, ensuring that they have the necessary skills and knowledge to deliver exceptional customer service and meet sales targets
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Performed cash handling duties and reconciled daily cash transactions
- Analyzed hiring trends and needs to create and manage a pipeline of qualified candidates
- Led the recruitment process for a large organization, resulting in the successful hiring of 35 qualified candidates started with only 12
Owner/Operator
Paradise Hookah Lounge
08.2010 - 06.2016
- Trained and supervised a team of 10 employees, providing guidance and support to ensure high-quality service
- Excellent customer service skills and ability to create a positive customer experience, Strong knowledge of hookah flavors, equipment, and safety guidelines
- Prepared monthly financial statements, including balance sheets, income statements, and cash flow statements
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Performed cash handling duties and reconciled daily cash transactions
Administrative Assistant
Parkview Health Care Center
Hayward, CA
09.2012 - 05.2016
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Magnolia Sale Senior
Best Buy
11.2003 - 06.2009
- I supervised a team of twenty sales associates, providing guidance and support to achieve sales targets and deliver excellent customer service
- Once a month I had to conduct training sessions to educate sales associates on product knowledge and sales techniques
- Monitored inventory levels and coordinated with the inventory management team to ensure product availability
- I assisted customers in selecting the right home theater products based on their needs and preferences
- I was also responsible to resolved customer complaints and ensured customer satisfaction
- Processed loan applications and other paperwork in accordance with regulations
- Processed deposits, withdrawals, transfers, and other banking transactions
- Performed cash handling duties and reconciled daily cash transactions
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
Education
Associate's Degree - BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Heald College-Hayward
Hayward01.2005
Skills
- Conflict Resolution
- Leadership and Teamwork
- Decision Making
- Computer Skills
- Microsoft Office
- Fast Learner
- Marketing
- Project management
- Team leadership
- Clear communication
- Schedule preparation
- Customer relationship management (CRM)
- Verbal and written communication
- Operations management
- Coaching and mentoring
- Policy and procedure development
Awards
- Bronze Best Hookah Lounge, Best of Las Vegas, 12/01/24, https://www.bestoflasvegas.com/listing/hookah-lounge
- Silver Best Hookah Lounge, Best of Las Vegas, 12/01/22, https://www.bestoflasvegas.com/listing/hookah-lounge
- Silver Best Hookah Lounge, Best of Las Vegas, 12/01/21, https://www.bestoflasvegas.com/listing/hookah-lounge
Timeline
Office Sale Manager
MUM Sports
02.2024 - 10.2024
Project Manager
Bay One Construction
04.2022 - 01.2024
Business Owner
Jarose Lounge
04.2019 - 03.2023
Paint Protection Sales Operation Manager
SS Customs Inc.
11.2017 - 03.2020
Assistant General Manager
Staples
01.2016 - 08.2017
Administrative Assistant
Parkview Health Care Center
09.2012 - 05.2016
Owner/Operator
Paradise Hookah Lounge
08.2010 - 06.2016
Magnolia Sale Senior
Best Buy
11.2003 - 06.2009
Associate's Degree - BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Heald College-Hayward
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