Amity Densman Pitcher
Waco,TX
Summary
Focused and professional with deep knowledge of devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader who approaches every challenge with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills, coupled with a determined and decisive nature, enable navigation of complex situations with ease. Organized and dependable candidate excelling at managing multiple priorities while maintaining a positive attitude. Always willing to take on added responsibilities to meet team goals. Detail-oriented and adept at handling multiple tasks effectively and efficiently in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Cleaning Supervisor & Maintenance Tech
Salty Dog, Dog House & Blue Pup
05.2022 - 10.2024
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Performed preventive maintenance and repairs on various types of equipment.
- Operated varied hand and power tools to complete repairs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Make Ready & Maintenance Technician
Bentwood Realty
01.2019 - 03.2022
- Ensure that rental properties were fully prepared and in perfect condition for new & future residents
- Responsibilities were to prepare homes & apartments for immediate move-in. Which included; full cleaning, exterior & interior painting, pressure washing, grounds keeping, trash-outs, repair general punch list items, install & repair appliances including; hot water heaters, garbage disposals, microwaves, etc., change out locks, install ceiling fans & fixtures, install and maintain smoke/carbon monoxide detectors & fire alarms, tape/float & texture walls & ceilings, install window/door/threshold trim, etc
- Making sure all aspects of the property meet company, state & local guidelines governing real estate rentals
- 24-hr On-call for Property Maintenance & Repair
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Client Service Coordinator/Supervisor
Texas Home Health
01.2016 - 01.2018
- Received managed care referrals from Intake Department or insurance providers and processed according to authorization and availability
- Monitored and managed Central Re-Authorization Client Related Task workflow in EMR
- Communicate with office personnel to obtain clinical information to submit to insurance company for authorization and consideration
- Communicate with Regional and Executive Directors when necessary
- Provide all offices with updated authorization information
- Maintain compliance of processes, regulations and time frames
- Collect all clinical and medical information to obtain authorization
- Performed data entry into EMR
- Work closely with client population to ensure adequate delivery of services, maintain and work referral log; processing of new clients and intake
- Interact with state mandated programs and assigned Social Workers to ensure proper delivery of services and compliance issues
Administrative Assistant
Texas Home Health
01.2015 - 01.2016
- Ensure efficient day to day operation of office and support the work of management and other staff as needed
- Answer telephone inquiries using professional and courteous manner
- Direct callers to appropriate departments
- Reply to general information inquiries
- Greet clients/suppliers/visitors to the organization in a friendly and professional manner
- Use of office computer programs, spreadsheets and database software to prepare reports, correspondence and documents
- Sort incoming mail and faxes as well as courier deliveries; prepare outgoing faxes, correspondence and courier parcels
- Purchase, receive and store the office supplies ensuring ongoing availability to staff
- Provide secretarial and administrative support to management and other staff; calendar, scheduling and travel arrangements as needed
- Coding and filed material using established protocol; update and ensure accuracy of organization's databases, back up electronic files as necessary
Patient Care Technician III
North Austin Medical Center
01.2012 - 01.2014
- Provide all aspects of patient care, while performing intake/output and computations
- Documented information in patient medical record
- Took vitals and handled variety of services and treatments to patient population
- Performed lifting, life saving techniques (CPR) and patient transfers, exhibiting sensitivity and warmth while promoting an attitude of optimal health concerns for patient rights
Graduate Vocational Nurse
Children's Center of Austin
01.1999 - 01.2010
- Served as graduate vocational nurse within 75 bed MR facility, working daily with children, adolescents and residents with disabilities and suffering from HIV
- Prepared and measured all G-tubes and J-tube feeding bags, oversaw all medications (PO, IM, SQ, SL, and G&J Tubes) daily and medication administration per route per resident
- Performed all other nursing duties as required
Office Manager/Medical Assistant
Central Texas Pediatrics
01.1995 - 01.1999
- Performed all aspects of office management and administrative support to pediatrician and clinical staff
- Processed patient information and entered into medical records, billing/invoices/scheduling duties, answered telephones and carried out all aspects of office clerical duties
- Processed referrals and all incoming and outgoing mail and correspondence
- Worked closely with Insurance Companies, Texas Health Steps & State Agencies authorizing patient coverage, filing all claims and maintaining all updated insurance files
- Sanitized and prepared patient rooms upon completion of medical care, ordered and restocked all necessary supplies
- Tracked Immunization records per protocol per State mandated laws
- All HR duties to include hiring new staff, verifying credentials & licensure, maintained all employee records
- Prepared and distributed employee payroll
Education
Medical Billing and Coding Diploma - Certificate
Ultimate Medical Academy
12.2014
Vocational Nursing Program -
McLennan Community College
Waco, TX08.1999
Skills
- Health and safety
- Invoicing
- Chemical Handling
- Client Relations
- Customer service-focused
- Staff Training and Development
- Quality improvements
- Supply Inventory Management
- Quality assurance and control
- Facility Inspection
- Facilities Maintenance
References
- Kathy Storer, Clayton Homes, Waco, TX, 254-717-3911
- Cinda Hestilow, The Hair Studio, Owner, Waco, TX, 254-717-2407
Timeline
Cleaning Supervisor & Maintenance Tech
Salty Dog, Dog House & Blue Pup
05.2022 - 10.2024
Make Ready & Maintenance Technician
Bentwood Realty
01.2019 - 03.2022
Client Service Coordinator/Supervisor
Texas Home Health
01.2016 - 01.2018
Administrative Assistant
Texas Home Health
01.2015 - 01.2016
Patient Care Technician III
North Austin Medical Center
01.2012 - 01.2014
Graduate Vocational Nurse
Children's Center of Austin
01.1999 - 01.2010
Office Manager/Medical Assistant
Central Texas Pediatrics
01.1995 - 01.1999
Vocational Nursing Program -
McLennan Community College
Medical Billing and Coding Diploma - Certificate
Ultimate Medical Academy
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