Hi, I’m
Amity Wrigley
Centennial,CO
Summary
Dynamic and results-oriented professional with extensive experience at Centura Health, adept in SharePoint development and fostering meaningful stakeholder relationships. Excelled in streamlining processes, enhancing productivity by implementing organizational systems, and developing process improvements tr. Demonstrates exceptional problem-solving and communication skills, ensuring project and analytical excellence.
Overview
18
years of professional experience
1
Certification
Work History
CommonSpirit Health
Process Engineer
12.2023 - Current
Job overview
- Reviewed processes, identifying areas requiring improvement.
- Provided technical assistance to production team when issues arose.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Created process simulations to test operational outcomes without causing service disruptions.
- Collaborated with cross-functional teams to develop and implement process changes.
- Developed and implemented process improvements to reduce waste and increase efficiency in IT production.
- Created Playbooks for Project Managers and Resource Managers to help standardize processes and implement best practices across IT.
Centura Health
Executive Business Administrator/Information Technology Support
12.2020 - 12.2023
Job overview
- Handled complex executive level projects and managed multiple deadlines
- Created and maintained detailed reports and presentations
- Coordinated travel and itineraries for executives
- Scheduled and organized business meetings and events
- Served as the primary point of contact for external stakeholders
- Developed and maintained positive relationships with clients and vendors
- Assisted in preparing and delivering presentations to senior management
- Developed and implemented organizational systems to increase efficiency and productivity
- Gained 2yrs of Project Management Support
- Executed daily administrative activities such as providing administrative support to the executive team, organizing events, and managing calendars
- Maintained confidential records and financial documents
Centura Heath
Business Systems Analyst Sr
11.2019 - 12.2020
Job overview
- Proven ability to effectively analyze business requirements, develop systems solutions, and provide technical guidance
- Demonstrated ability to work independently or collaboratively in a team environment
- Excellent communication and interpersonal skills, with the ability to interact with stakeholders of all levels
- Development of Technical Training for the Service Desk, Desktop Support and Telecomm teams
- Interviewing various staff and stakeholders to evaluate, model, and document optimal workflows or processes as they relate to client technology
- SharePoint development, for the Client Technology sites
University of Utah Health Plans
Provider Data Management Coordinator
01.2012 - 11.2019
Job overview
- Assists in the development and implementation of standard Provider Data Management operational processes.
- Epic Tapastry Vender and Provider Build
- Claims payment and downstream systems/processes
- Reviewed all complexity levels of provider record correction
- Implemented provider relations activates that support company goals, objectives and strategies.
- Prepared and coordinated all data for imports and exports.
- Create workflows for all Managed Care Health Plans withinPreferred and Premier Networks
- Worked claims pools for Provider Set up and payment accuracy
- Point of contact for all escalated billing and policy or service issues as needed by the provider
- Mental Health/Behavior Health changes and Updates.
- Assists in the development and implementation of standard Provider Data Management operational processes
University of Utah Health Plans
Utilization Claims Coordinator
07.2011 - 01.2012
Job overview
- Assisting nursing staff in requesting records-appealed claims from providers
- Prepared medical records and documentation for nurse review
- Responded to provider questions-pended or denied utilization claim
- Assisted nursing staff with claims processing inquiries
- Uploaded referrals from Molina for importing into the Healthy Advantage Authorization Tracker
- Responsible for Healthy Advantage 1st and 2nd strike referrals
- Resposible for working the Utilization Management claims que
University of Utah Health Plans
Healthy Advantage Claims Processor
11.2009 - 07.2011
Job overview
- Processed incoming claims, ensuring accuracy and compliance with company policies and procedures
- Reviewed and updated existing claims and customer files
- Researched and resolved customer inquiries and issues related to claims processing
- Assisted in developing and implementing new claims processing procedures
- Utilized multiple software programs to enter and track data
- Demonstrated excellent customer service skills when responding to customer inquiries
Praxair/National Seating and Mobility
Coordinator
04.2007 - 11.2009
Job overview
- Managed patients’ accounts for sales force
- Pre-authorization of new custom rehab equipment (walkers, manual wheelchairs,
- Motorized wheelchairs), including repairs and replacements
- Knowledge of guidelines and criteria and authorization processes for all major
- Insurances including Medicare and Medicaid
- Responsible for backend validation for billed claims and denied claims.
Education
Salt lake Community Collage Utah
Associates from General
05-2007
Skills
- Proficient note taker in OneNote
- Develops meaningful and positive relationships with leaders and stakeholders
- Collaboration / Teamwork
- Adaptability
- Process Improvement
- Expert in SharePoint and Google Site build
- Problem-solving
- Communication
- Proficient in PowerPoint
- ServiceNow
Certification
ITIL 4 Foundation
Technical Writing
SharePoint
ServiceNow
ACMP Change management Certification- In progress
Custom Section
- IT Remote Working Pilot/Remote Working Policy Rollout
- Cimarron/Cimarron Walk the Wall
- Co Facilitated Elm Kickoff w/IT Portfolio Manager
- Planning and Facilitation project Elm Walk the Wall
- Havana Move to Mineral
- Accounting and Finance Kaizen
Timeline
Process Engineer
CommonSpirit Health
12.2023 - Current
Executive Business Administrator/Information Technology Support
Centura Health
12.2020 - 12.2023
Business Systems Analyst Sr
Centura Heath
11.2019 - 12.2020
Provider Data Management Coordinator
University of Utah Health Plans
01.2012 - 11.2019
Utilization Claims Coordinator
University of Utah Health Plans
07.2011 - 01.2012
Healthy Advantage Claims Processor
University of Utah Health Plans
11.2009 - 07.2011
Coordinator
Praxair/National Seating and Mobility
04.2007 - 11.2009
ITIL 4 Foundation
Technical Writing
SharePoint
ServiceNow
ACMP Change management Certification- In progress
Salt lake Community Collage
Associates from General
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