Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amiya Marcelle

Ellenboro,NC

Summary

Motivated front desk representative with experience in customer service and appointment coordination. Known for building rapport with clients and enhancing satisfaction through effective communication and organizational skills.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Fusion BPO
Spindale, NC
10.2025 - Current
  • Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
  • Documented interactions in CRM system, ensuring detailed records for future reference.
  • Assisted customers with product knowledge, enhancing overall satisfaction and support experience.
  • Collaborated with team members to streamline call handling processes, improving response times.

Front Desk Representative

Marshall & Sterling Insurance
Saint Croix, VI
08.2023 - 09.2025
  • Managed front desk operations, ensuring efficient check-in and check-out procedures.
  • Assisted clients with inquiries, providing accurate information on insurance policies and services.
  • Coordinated appointment scheduling, optimizing staff availability and client needs.
  • Maintained organized filing systems for client records, enhancing retrieval efficiency.
  • Trained new front desk staff on procedures and best practices to ensure consistency in service delivery.

Education

High School Diploma -

St. Croix Educational Complex High School
St. Croix , US Virgin Islands
07.2016

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Building rapport
  • Customer relationship management
  • Database research
  • Interpersonal skills
  • Sales closing

Timeline

Call Center Representative

Fusion BPO
10.2025 - Current

Front Desk Representative

Marshall & Sterling Insurance
08.2023 - 09.2025

High School Diploma -

St. Croix Educational Complex High School