Motivated front desk representative with experience in customer service and appointment coordination. Known for building rapport with clients and enhancing satisfaction through effective communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Fusion BPO
Spindale, NC
10.2025 - Current
Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
Documented interactions in CRM system, ensuring detailed records for future reference.
Assisted customers with product knowledge, enhancing overall satisfaction and support experience.
Collaborated with team members to streamline call handling processes, improving response times.
Front Desk Representative
Marshall & Sterling Insurance
Saint Croix, VI
08.2023 - 09.2025
Managed front desk operations, ensuring efficient check-in and check-out procedures.
Assisted clients with inquiries, providing accurate information on insurance policies and services.
Coordinated appointment scheduling, optimizing staff availability and client needs.
Maintained organized filing systems for client records, enhancing retrieval efficiency.
Trained new front desk staff on procedures and best practices to ensure consistency in service delivery.