Amiyah Hokes
Duluth,GA
Summary
Data-driven E-Commerce Specialist with 3+ years of experience managing online retail operations, optimizing product performance, and driving revenue growth. Strong ability to analyze KPIs, improve workflows, and implement strategies that increase sales, visibility, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
E-Commerce Supervisor
Kroger
Atlanta, GA
05.2022 - Current
- Manage daily e-commerce fulfillment operations for 40+ customer orders with a focus on accuracy and efficiency.
- Analyze sales data, fill rates, inventory trends, and KPIs to identify growth and improvement opportunities.
- Improved fill rate from 95% to 96%+ and consistently maintained 98% for 12+ consecutive periods.
- Implemented workflow enhancements reducing customer wait times by 50%, improving retention and satisfaction.
- Develop and support sales-driven strategies resulting in a 5% YoY increase in Q4 e-commerce revenue.
- Prepare performance reports to present insights, trends, and recommendations to leadership.
- Lead and train a team of 8 associates, improving productivity, accuracy, and service-level standards.
- Collaborate with store leadership to support pricing, promotions, and process improvements.
Cashier
Kroger
Atlanta, GA
01.2021 - 05.2022
- Delivered high-quality customer service while efficiently processing cash, card, and digital payments.
- Supported store sales by assisting customers with product inquiries and locating items.
- Ensured compliance with store and state policies, including age-restricted sales.
Education
Associate of Science - Business Administration
Georgia State University, Perimeter College
Dunwoody, GA01.2022
High School Diploma - undefined
Archer High School
Lawrenceville, GA01.2019
Skills
- E-commerce operations & strategy
- Sales performance & KPI analysis
- Product listing & SEO optimization
- Inventory coordination & accuracy
- Promotions, pricing, and campaign updates
- Process improvement & workflow optimization
- Customer experience enhancement
- Team leadership, coaching & training
- Cross-functional collaboration
Timeline
E-Commerce Supervisor
Kroger
05.2022 - Current
Cashier
Kroger
01.2021 - 05.2022
Associate of Science - Business Administration
Georgia State University, Perimeter College
High School Diploma - undefined
Archer High School