30+ Years in customer facing roles.
SHAWNA CHAPIN
Customer Service
Kingman,AZ
Summary
Dedicated and knowledgeable professional with extensive experience in customer facing roles. Ability to communicate effectively with team and customers. Proven commitment to providing exceptional customer service. Hardworking and reliable E-Commerce Supervisor with strong ability in customer service. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
30
30
Work History
E-commerce Supervisor
Smiths
10.2022 - 10.2024
- Manage the overall day-to-day operations of the store’s E-Commerce department to achieve desired sales objectives, goals and budgets
- Responsible for staffing the department and developing associates to achieve desired results
- Role Model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others
E-Commerce Lead
Kroger
Arlington, TX
02.2020 - 09.2022
- Manage the overall day to day operations of the store's E-commerce department
- Train associates on all functions and duties to meet department goals and expectations
- Ensure orders are filled with products ordered and acceptable substitutions
- Provide strong organizational and leadership skills
- Time management and scheduling
- Assist supervisor with all E-Commerce targeted goals
- Self-motivated, with a strong sense of personal responsibility.
E-commerce Clerk
Kroger
10.2019 - 02.2020
- Maintain Pick Speed of 29 seconds or less
- Follow Best Practices when selecting and substituting for customer orders
- Excellent listening and customer service
- Maintain less than 4 minutes for curbside pick-up
Pick-up Clerk
Smith's
10.2017 - 10.2019
- Maintain Pick Speed of 29 seconds or less
- Follow Best Practices when selecting and substituting for customer orders
- Excellent listening and customer service
- Maintain less than 4 minutes for curbside pick-up
- Launched Pick-up for this store
School cook
Yucca Elementary School
07.2016 - 07.2018
- Prepare breakfast, lunch, and snacks for all students, while closely adhering to federal nutrition guidelines, sanitation regulations, and Mojave Health Department Guidelines
- Clean and sanitize kitchen, equipment, and utensils
- Serve food to children and staff, maintaining a professional and friendly manner at all times
Custodian
04.2014 - 06.2016
- Supervise the cleaning, maintenance and care of all buildings and grounds
- Clean all areas of school with close attention to both sanitation and presentation
- Perform cleaning solution preparation, vacuuming, glass polishing, dusting, trash removal, bathroom disinfection, mopping, and other cleaning duties
- Ensured secure handling of all assigned building keys, master keys and access cards
- Used chemicals and other cleaning equipment in a safe and responsible manner
- Repaired and performed preventative maintenance on equipment to ensure full functionality at all times
Education
GED -
Orange Glen High School
Escondido, CA01.1988
Skills
- Active Listening
- Shift Scheduling
- Supervision & Leadership
- Problem Resolution
- Time management
- Staff Training & Development
- Excellent Customer Service
- Effective Communication
- E-commerce platforms
- Order fulfillment
References
Available upon request
Timeline
E-commerce Supervisor
Smiths
10.2022 - 10.2024
E-Commerce Lead
Kroger
02.2020 - 09.2022
E-commerce Clerk
Kroger
10.2019 - 02.2020
Pick-up Clerk
Smith's
10.2017 - 10.2019
School cook
Yucca Elementary School
07.2016 - 07.2018
Custodian
04.2014 - 06.2016
GED -
Orange Glen High School
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