Summary
Work History
Education
Skills
Timeline
Generic

Amiyah Williams

Dallas,TX

Summary

Dedicated customer service professional with a proven ability to manage high-volume interactions, resolve conflicts, and provide exceptional support. Skilled in active listening and time management, ensuring customer satisfaction and operational efficiency.

Work History

Sagility

Sagility Healthcare
2023 - 2026
  • Managed 60-80 inbound calls daily while resolving customer concerns professionally .
  • Maintained company performance standards including efficiency and service quality .
  • Provided accurate information and issue resolution in a high - volume environment .

Claims Specialist

Affinity Health Plan
2020 - 2023
  • Investigate and resolve claim discrepancies and provider/customer inquiries .
  • Maintained productivity and quality benchmarks while supporting claims operations.
  • Accurately documented claims information and resolution details.

Education

GED -

Cumberland Academy
Tyler, TX
05-2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service ( phone, email, & chat)
  • Problem-solving
  • Time management
  • Team collaboration
  • Active listening
  • Remote communications
  • Windows system
  • Data Entry & Documentation
  • Conflict resolution
  • Customer issue resolution
  • Record communication

Timeline

Sagility

Sagility Healthcare
2023 - 2026

Claims Specialist

Affinity Health Plan
2020 - 2023

GED -

Cumberland Academy