Amma Jackson
Kissimmee,FL
Summary
Customer Experience Specialist with a proven track record in enhancing service standards and operational efficiency at LeBus. Expertise in verbal communication and food inspection, complemented by a diverse background from server to warehouse worker. Recognized for resolving customer concerns effectively, resulting in positive outcomes and streamlined operations. Aiming to leverage these skills to further improve customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Server
LeBus
Philadelphia, PA
05.2024 - Current
- Greeted guests and provided menus.
- Informed customers of daily specials and signature menu items.
- Addressed complaints to kitchen staff and served replacement items.
- Delivered food orders promptly and courteously.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
Customer Service Representative
Department of Children and Family Services
Pasco, FL
11.2024 - 12.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Led on- and off-site customer support teams across multiple time zones.
Dog Sitter
Wag
Philadelphia, PA
05.2023 - 12.2024
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Observed behavior of animals to detect signs of illness or injury.
- Fed animals twice daily and refilled water dish.
- Handled emergency situations calmly, taking necessary actions as per owner instructions or best practices.
- Administered medications and treatments as prescribed by veterinarians.
- Ensured that each dog was provided with food, water, and rest as needed.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Dessert Maker
Panda Pancakes
Orlando, FL
08.2023 - 12.2023
- Met with customers to discuss needed bakery items and take orders.
- Attended training sessions related to dessert making techniques or industry trends.
- Kept records of sales numbers for tracking inventory levels.
- Inspected finished products for quality assurance purposes.
- Stored prepared desserts properly following food safety guidelines.
- Utilized ovens, microwaves, freezers and other kitchen equipment when preparing desserts.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Communicated effectively with customers regarding their orders and special requests.
- Inspected all bakery products and removed any found to possess defects.
Warehouse Worker
Ben
Philadelphia, PA
01.2019 - 01.2022
- Secured items in truck by strapping over protective padding.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Staged and sorted multiple types of products for loading.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
Education
GED -
Ged.com
Philadelphia, PA01-2025
Skills
- Arts
- Hostess support
- Team member support
- Food inspection
- Order delivery practices
- Daily specials memorization
- Verbal and written communication
Affiliations
- Artist
Languages
Korean
Elementary
Timeline
Customer Service Representative
Department of Children and Family Services
11.2024 - 12.2025
Server
LeBus
05.2024 - Current
Dessert Maker
Panda Pancakes
08.2023 - 12.2023
Dog Sitter
Wag
05.2023 - 12.2024
Warehouse Worker
Ben
01.2019 - 01.2022
GED -
Ged.com
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