Alexandria McNiel
Sugar Land,TX
Summary
Highly energetic and effective communicator with extensive experience in sales. Built confidence and instilled value of customer loyalty and exceptional customer service. Honed skills in fostering strong relationships with clients, ensuring satisfaction, and exceeding expectations. Recognizes significance of providing top-notch service and committed to delivering exceptional results. Contributes to the success of any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
Houston, TX
06.2024 - 03.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Cashier
Lowes Home Improvment
Livingston, TX
10.2022 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Vape City
Houston, TX
12.2022 - 03.2023
- Generated additional revenue through upselling.
- Handled checkout transactions ensuring register accuracy.
- Ensured cleanliness and orderliness of store inventory during downtime.
At home call representative
Burnett Specialists
Houston, TX
02.2022 - 11.2022
- Recognized an documented trend in customer calls to process improvement.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Answered inbound customer service calls to assist with questions, concerns, or problems.
- Participated in ongoing training to keep knowledge updated on office services and new products.
Team Member
Smoothie King
Houston, TX
03.2022 - 09.2022
- Processed orders efficiently at the register.
- Maintained store by restocking supplies and cleaning.
- Provided outstanding support to maintain consistent client satisfaction through our services.
Car Wash Attendant
Quick Quack Car Wash
Houston, TX
01.2021 - 06.2021
- Upsold memberships to customers.
- Performed regular upkeep of parking facilities.
- Provided exceptional customer service to both existing and new customers.
Call Representative
Association Healthicare Minq.
Houston, TX
01.2019 - 11.2019
- Adhered to company policies and scripts to consistently to achieve call Time an quality standard
- Achieved high satisfaction rating through proactive one call resolution or customer issues
Retail Sales Associate
Supreme Beauty
Houston, TX
06.2019 - 10.2019
- Assisted customers with hair and wig selections promptly.
- Ensured store remained well-stocked and tidy when less busy.
- Stayed current on latest products and increased sales.
- Managed cash register during peak hours.
Crew Member
McDonald's
New York, NY
03.2018 - 05.2018
- Operated cash register providing efficient customer service.
- Manage inventory levels to ensure cleanliness and order.
- Delivered excellent customer service consistently.
Education
High school - basic education
Sterling High School
Houston, TX06.2021
Skills
- Retail Sales
- Communications
- Cash Handling
- Customer Service
- Customer Support
- Microsoft Office
- Benefits administration
- Arts
- Media arts and design
- Windows
- Security
- Protective & security
- Live chat
- Human Resources Management
- Upbeat and Positive Personality
- Efficient & detail-oriented
- Calm and professional under pressure
- Understanding customer needs
- Employee Orientation
- Conflict Management
- Performance Management
- Technical Support
- Team management
- Team goals
- Inbound & outbound calling
- Excellent attention to detail
- Patient and empathetic
- Credit and debit processing
- Team oriented & cooperative
- Childcare
- Negotiation
- Food handling
- Guest services
- Cash register
- Hospitality
- Sales
- Call center
- Communication skills
- Organizational skills
- Caregiving
- Home care
- Senior care
- Basic math
- Food preparation
- POS
- Barista experience
Certification
- CPR/First Aid, 08/01/22 to 08/31/24
- ServSafe Food Handler, 03/01/22 to 03/31/24
- Life & Health Insurance License
- Life Insurance License
- Personal Lines License
- Paraprofessional Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Warehouse safety, Proficient, 10/01/23
- Call center customer service, Proficient, 06/01/21
- Attention to detail, Proficient, 08/01/22
- Home health aide skills, Proficient, 12/01/23
- Food service fit: Crew member, Proficient, 04/01/23
- Work motivation, Proficient, 09/01/20
- Retail customer service, Proficient, 12/01/21
- Home health aide skills, Proficient, 07/01/22
- Customer service, Proficient, 02/01/21
- Elementary school classroom management, Proficient, 02/01/21
- Security guard skills, Proficient, 12/01/22
- Work style: Reliability, Proficient, 07/01/22
- Customer focus & orientation, Proficient, 08/01/22
- Food service: Customer situations, Proficient, 09/01/23
- Basic computer skills, Proficient, 10/01/22
- Data entry: Attention to detail, Proficient, 08/01/21
- Early childhood development, Proficient, 01/01/23
Timeline
Head Cashier
Home Depot
06.2024 - 03.2025
Sales Associate
Vape City
12.2022 - 03.2023
Cashier
Lowes Home Improvment
10.2022 - 06.2024
Team Member
Smoothie King
03.2022 - 09.2022
At home call representative
Burnett Specialists
02.2022 - 11.2022
Car Wash Attendant
Quick Quack Car Wash
01.2021 - 06.2021
Retail Sales Associate
Supreme Beauty
06.2019 - 10.2019
Call Representative
Association Healthicare Minq.
01.2019 - 11.2019
Crew Member
McDonald's
03.2018 - 05.2018
High school - basic education
Sterling High School