Felicia Langston
Chesapeake,VA
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 15 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
7
7
years of professional experience
Work History
head cashier
Shoppers World (#40 Chesapeake)
Chesapeake, VA
05.2014 - 06.2015
- Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Sale Assoicate
Kohl's Chesapeake
Chesapeake, VA
10.2013 - 08.2014
- Promoted shop safety by working in a safe manner.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Educated customers about the brand to incite excitement about the company’s mission and values.
Sales Associate/Cashier
Macy's
Chesapeake, VA
03.2008 - 09.2011
- Followed up with over [Number] customers each week to verify that they were satisfied with purchases.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Welcomed customers into the store and helped them locate items.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Priced merchandise, stocked shelves and took inventory of suppli
- Trained 4 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
5
Education
High School Diploma - undefined
Great Bridge High School
Chesapeake, Virginia1996
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Retail sales
- Computer literate
- POS systems knowledge
- Merchandising
- Stocking
- Skilled problem solver
- Shipment processing
- Personable
- Motivated team player
- Employee relations
- Natural leader
- Retail sales
- POS systems knowledge
- Upselling techniques
- Stocking
- Merchandising
Timeline
head cashier
Shoppers World (#40 Chesapeake)
05.2014 - 06.2015
Sale Assoicate
Kohl's Chesapeake
10.2013 - 08.2014
Sales Associate/Cashier
Macy's
03.2008 - 09.2011
High School Diploma - undefined
Great Bridge High School