Daniella Saint-Felise
West Palm Beach,FL
Summary
Motivated customer service knowledge with over 10 years retail experience in a fast-paced, team-based environment.
Exceptional at talking to customers by phone as well as in person. Always upbeat about doing the job and having a positive attitude.
I believe in performing the job at the highest level so that I can benefit from being an exceptional employee. A seasoned sales associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems.
Overview
11
11
years of professional experience
Work History
Head Cashier
Home Depot
08.2021 - Current
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Received and processed customer payments.
- Answered customer questions and helped find specific items.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Processed both cash and card purchases and returns.
- Maintained and updated security protocols for front desk operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Dispatcher
Comcast
03.2017 - Current
- Directed dispatching, routing and tracking of 30 fleet vehicles.
- Answer incoming calls
- Assist techs in felid
- Open and close work orders when needed
- Update customers if techs are running late to their appointments
- Assist scheduling customers appointments
Shift Manager
ABC Fine Wine and Spirits
09.2014 - 03.2017
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Trained new cashiers on procedures, customer service and sales techniques.
- Take incoming calls
- Assisted on sales floor as needed to maintain service standards.
Support Generalist
Victoria Secret
07.2016 - 12.2016
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Process shipments.
- Stocked, tagged and displayed merchandise as required.
- Reviewed new promotions and monitored price changes.
- Engaged with customers to build rapport and loyalty.
2 year old teachers
Providence Preschool
06.2012 - 07.2016
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with parents daily
- Encouraged good behaviors using the positive reinforcement method.
- Repost any signs of abuse to my supervisor
- Keep all accidents reports
- Create monthly activity schedules.
- Sanitized equipments and toys daily.
- Maintain a safe and healthy environment
- Meal prep daily
- Engage in daily activities
Education
GED -
Forest Hill High School
2011
Skills
- Cash handling and management
- Retail merchandising experience
- Excellent customer service
- Microsoft, word, excel, etc
- Trusted key holder
- Take incoming calls and emails daily
- Calm under pressure
- Positive and friendly
- People-oriented
- Goal-oriented
- Detail-oriented
- Excellent work ethic
- Team player
- Quick learner
- Excellent people skills
Timeline
Head Cashier
Home Depot
08.2021 - Current
Dispatcher
Comcast
03.2017 - Current
Support Generalist
Victoria Secret
07.2016 - 12.2016
Shift Manager
ABC Fine Wine and Spirits
09.2014 - 03.2017
2 year old teachers
Providence Preschool
06.2012 - 07.2016
GED -
Forest Hill High School