Amma Prempeh
Allen,TX
Summary
Knowledgeable Peer advisor with proven expertise in university environments. Carefully intervenes in dynamic crisis situations to de-escalate conflict, return order, and offer support. Devoted advisor with history of employing successful, evidence-based approaches.
Overview
3
3
years of professional experience
Work History
Resident Advisor
University Of Dallas
Richardson , TX
07.2021 - Current
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Guided students to integrate into both academic and social communities on campus.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Liaised between community programs and residents and counseled 7 different community and assisted living residents
Systems Support Specialist
Walgreens
Allen, TX
08.2020 - 06.2021
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Performed technical support and troubleshooting services to optimize system performance.
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Worked with support manager to maintain QA, engineering, marketing and operations goals.
- Handled 45 calls per day to address customer inquiries and concerns
Shift Supervisor
Bahama Bucks
Allen, TX
02.2018 - 11.2019
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than 16 employees during tenure, educating on successful work processes and productivity strategies.
- Applied security, safety and loss prevention strategies during shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than [23] employees during tenure, educating on successful work processes and productivity strategies
Education
Bachelor of Science - Biology
The University of Texas At Dallas
Richardson, TX06.2022
Skills
- Reporting and Documentation
- Message Delivery
- Staff Training
- Policy Enforcement
- Issue Resolution
- Maintenance Requests
- Team Supervision
- Staff Meeting Coordination
- Microsoft Office
- Life Skills Development
- Verbal and Written Communication
- Public Speaking
- Call Answering and Routing
- First Aid and CPR
- Staff Communication
Timeline
Resident Advisor
University Of Dallas
07.2021 - Current
Systems Support Specialist
Walgreens
08.2020 - 06.2021
Shift Supervisor
Bahama Bucks
02.2018 - 11.2019
Bachelor of Science - Biology
The University of Texas At Dallas