Ammanda Allim
Richmond Hill,United States
Summary
Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy.
Overview
8
8
years of professional experience
Work History
Air Import Specialist
Dimerco Express
Rosedale, New York
05.2023 - Current
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Assisted in resolving discrepancies between actual shipments received versus those ordered by customers or recorded on purchase orders issued by company personnel.
- Facilitated communication between shippers, carriers, customers, brokers throughout the entire import process.
- Receiving and verifying shipping documents like air waybills, invoices, packing lists, and customs declarations
- Interpreted complex tariff codes in order to accurately classify products for customs purposes.
- Monitoring flight status, tracking cargo movement from origin to destination, and updating clients on shipment progress
- Prepared and processed import according to customs regulations, laws and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Email Specialist
All Stems Connections-Lufthansa
Jamaica, NY
10.2021 - 05.2023
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Keeps customers updated with local charges and regulation's
- Advises customers in finding the right solution and pro-actively sells customer oriented services.
- Assists with AMS issues and warehouse transfers
- Finds solutions for drivers having issues picking up their freight
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw warranty counseling process to manage expense controls.
Import Counter Clerk
All Stems Connections-Lufthansa
Jamaica , NY
06.2021 - 02.2022
- Interact with customers at counter
- Verify customer’s ID
- Receive, review, and process import documentation including House and Master Airway Bills (contract between freight forwarder & airline)
- Ensure requirements are met (proper documents, identification, etc.) and take corrective actions when errors are found
- Oversees invoicing and acceptance of cash payments
- Kept records of customers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Prepare data entry for shipment
- Enter shipment information into database
- Consulted with customers to provide information about products and services, to take orders or cancel accounts, or obtain details of complaints.
Import Documentation Clerk
All Stems Connection-Lufthansa
Jamaica, NY
10.2020 - 05.2021
- Coordinate shipments with other airlines
- Fixes AMS/AMS errors with proper piece count and the correct FHL
- Answer all questions related to the flights
- Ensures Check in Lists are properly prepared with correct information for the Warehouse
- Finish reporting the flights to U.S. Customs to meet cut off times to avoid penalties
- Verify Consignees and Brokers with each shipment
- Print all necessary import documents
- Answers and assist each customer through phone calls and emails
- preparation and handling of inbound/outbound trucks
- Organizes the performance of Service Recovery activities (example given tracing, warehouse checks, offloads)
Sales Representative (CT)
IMG Corporate
Manhattan, NY
07.2019 - 10.2020
- Contacted new and existing customers to outline benefits of products.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Created successful strategies to develop and expand customer sales.
- Worked with production teams to assess, update and optimize delivery dates for customers.
Security Guard
Alitalia Airlines
JFK International Airport, Terminal 1
04.2018 - 07.2019
- Scanning and logging employees entering the aircraft
- Superintendent for off loading passengers and crew members off the aircraft
- Monitoring for checking ID’s and observing for who is allowed on the aircraft.
- Assisted Boarding passengers; assisting them with their children, belongings and
answering questions about their flight - Responsible to secure aircraft until boarding is finalized
Security Guard
Flying Foods Group
146,JFK International Airport
09.2017 - 04.2018
- Completed daily security logs by recording information of deliveries from different companies entering the premises
- Monitor employees Identifications card for verification
- Prevent unauthorized vehicles from entering the premises
Security Guard
Summit Security Services Inc.
JFK International Airport, Terminal 5
08.2017 - 09.2017
- Maintaining passenger lines for TSA check in
- Inspect boarding passes from passengers to identify any use of false identification/illegal misuse of pass
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Education
High School Diploma - Business
Hillcrest High School
Jamaica, NY06.2017
Associate of Arts - Business
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Leadership skills
- Proficient computer skills- solid data entry with high accuracy rate, email, internet, Excel, Word, PowerPoint
- Ability to balance multiple priorities
- Cooperative when working with others to achieve targets and objectives
- Strong Communication Skills
- Ability to work under pressure
- Dedicated to their work
- Patience
- Customer needs assessment
- Proficiency in logistics software and systems for tracking and documentation
Education and Training
false,other,other
Timeline
Air Import Specialist
Dimerco Express
05.2023 - Current
Email Specialist
All Stems Connections-Lufthansa
10.2021 - 05.2023
Import Counter Clerk
All Stems Connections-Lufthansa
06.2021 - 02.2022
Import Documentation Clerk
All Stems Connection-Lufthansa
10.2020 - 05.2021
Sales Representative (CT)
IMG Corporate
07.2019 - 10.2020
Security Guard
Alitalia Airlines
04.2018 - 07.2019
Security Guard
Flying Foods Group
09.2017 - 04.2018
Security Guard
Summit Security Services Inc.
08.2017 - 09.2017
High School Diploma - Business
Hillcrest High School
Associate of Arts - Business
Borough of Manhattan Community College of The City University of New York