Ammanda shockey
The Bridge
Hastings,NE
11
years of professional experience
Results-driven professional with a client-centered approach, experienced at The Bridge in implementing treatment plans and monitoring medication compliance. Proven ability to build relationships and provide compassionate care, enhancing client well-being. Adept at multitasking and problem-solving, fostering a supportive environment that promotes dignity and independence. CPR certified and committed to maintaining confidentiality.
Work History
Direct Care Staff Member
1 Year 3 Months- Supported daily living activities and reinforced individualized care plans.
- Monitored client safety, behavior, and emotional well-being during shifts.
- Assisted with personal care, meals, and household routines.
- Documented observations, incidents, and service updates accurately.
- Communicated client needs and concerns to care team members.
- Followed medication procedures and maintained compliance with care protocols.
- Responded calmly to behavioral escalation using de-escalation techniques.
- Promoted dignity, independence, and consistent support in residential settings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Assistant Manager
2 Years 11 Months- Supervised daily store operations and supported managers with closing, opening, and workflow coordination.
- Trained associates on customer service standards, register procedures, and department expectations.
- Monitored inventory levels and coordinated stock replenishment to maintain product availability.
- Resolved customer concerns promptly while protecting service quality and store policies.
- Assisted with merchandising execution, displays, and promotional setup across departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Deli Clirk
4 Years 2 Months- Sliced meats and cheeses to customer specifications using deli equipment.
- Prepared salads, sandwiches, and hot foods following food safety standards.
- Stocked deli cases with fresh products and rotated inventory for quality.
- Assisted customers with product selection, special orders, and service requests.
- Maintained sanitation across workstations, slicers, and food prep areas.
- Operated scales, packaging tools, and register functions with accuracy.
- Monitored product freshness and removed items approaching expiration.
- Supported opening and closing routines while keeping deli area organized.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Education
GED
Skills
Client-centered approach
Social skills
Daily living activities
Medication monitoring
Compassionate care
Professional boundaries
Emotional support
Confidentiality adherence
CPR certified
Progress tracking
Treatment plan implementation
Client companionship
Problem-solving
Multitasking and organization
Adaptability and flexibility
Relationship building
Positive reinforcement
Medication administration
Behavior redirection
Timeline
Direct Care Staff Member
The Bridge
07.2025 - 10.2026Read More
Assistant Manager
B&R Stores
08.2022 - 07.2025Read More
Deli Clirk
B&R Stores
07.2015 - 09.2019Read More
Hastings Senior High
GED
Read More