Ammayah Vassell
Homestead
Summary
Dynamic professional with a proven track record at Popeyes, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and resolving customer issues swiftly. Strong communicator with a friendly demeanor, adept at multitasking and problem-solving in fast-paced environments. Committed to fostering collaboration and maintaining high satisfaction ratings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Q Space Detox
Behavioral Health Tech
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Receptionist
Lugos Travel
02.2024 - 12.2024
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled and coordinated appointments for clients, ensuring optimal use of resources.
- Maintained accurate records of client interactions and transactions in database systems.
- Assisted in developing and implementing office procedures to improve workflow efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted regular inventory checks of office supplies, ensuring adequate stock levels at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Shift Lead Manager
Popeyes
09.2018 - 01.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Managed inventory levels, optimizing stock usage and reducing waste effectively.
- Developed staff schedules, balancing labor needs with operational demands for peak hours.
- Monitored performance metrics, identifying areas for training and development opportunities.
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction ratings.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
High School Diploma -
Miami Soutridge Senior Hgh
Miami, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Calm under pressure
Timeline
Receptionist
Lugos Travel
02.2024 - 12.2024
Q Space Detox
Behavioral Health Tech
01.2024 - Current
Shift Lead Manager
Popeyes
09.2018 - 01.2024
High School Diploma -
Miami Soutridge Senior Hgh