AMMON MALDONADO
Raleigh,NC
Summary
Dynamic professional with a strong background in logistics management and customer service, honed as a Shipping Clerk at Fresenius Medical Care. Proven ability to enhance operational efficiency through critical thinking and effective communication. Recognized for training new staff and optimizing processes, ensuring timely deliveries and exceptional service.
Overview
8
8
years of professional experience
Work History
Enlisted Soldier
Department Of Defence
08.2023 - Current
- Executed tactical operations to support mission objectives and unit readiness.
- Collaborated with team members to enhance operational efficiency and problem-solving capabilities.
- Trained and mentored junior soldiers on equipment handling and safety protocols.
- Maintained equipment and supplies, ensuring optimal performance during exercises and missions.
TSA Agent
TSA
01.2022 - 03.2025
- Conducted security screenings of passengers and baggage to ensure safety compliance.
- Monitored passenger behavior for suspicious activity, reporting concerns to supervisors.
- Utilized screening equipment proficiently to identify prohibited items effectively.
- Assisted in maintaining organized flow through security checkpoints, enhancing efficiency.
Customer Service Representative
Vons
06.2019 - 12.2021
- Resolved customer inquiries through phone, email, and live chat, ensuring timely and accurate responses.
- Assisted in training new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to address customer feedback and implement service improvements.
- Managed account updates and maintained accurate customer records within CRM system.
Shipping Clerk
Fresenius Medical Care Holdings Inc.
03.2017 - 05.2019
- Coordinated shipping schedules to ensure timely deliveries and optimize warehouse operations.
- Processed shipping documentation, ensuring accuracy and compliance with regulatory requirements.
- Monitored inventory levels, facilitating efficient stock replenishment and minimizing shortages.
- Trained new staff on shipping procedures, enhancing team productivity and operational efficiency.
Education
Great Basin Highschool
Clearfield, UTSkills
- Logistics management
- Radio communication
- Positive attitude
- Critical thinking
- Data entry
- Active listening
- Customer service
Timeline
Enlisted Soldier
Department Of Defence
08.2023 - Current
TSA Agent
TSA
01.2022 - 03.2025
Customer Service Representative
Vons
06.2019 - 12.2021
Shipping Clerk
Fresenius Medical Care Holdings Inc.
03.2017 - 05.2019
Great Basin Highschool
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