Jacob Hill
United States Army Reserve
Hope Mills,NC
1
Certification
2
years of professional experience
Dynamic and results-driven professional with military discipline from the United States Army Reserve, excelling in logistics management and team leadership. Proven ability to enhance operational efficiency and team morale through effective communication and strategic thinking. Extensive exerience in effective communication to both crowds and individuals in professional environments. Experience with Point of Sale systems and customer service.
Work History
Enlisted Soldier
4 Months- Operated and maintained military equipment during training exercises.
- Assisted in planning and executing logistical operations for unit readiness.
- Collaborated with team members to uphold safety standards in diverse environments.
- Conducted routine inspections of gear and supplies to ensure operational efficiency.
- Participated in physical training programs to enhance individual and unit performance.
- Supported senior leaders in mission preparation through detailed briefings and reports.
- Adapted quickly to dynamic situations, demonstrating flexibility under pressure.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld Army dress and appearance regulations for professional appearance.
- Worked in dirty and uncomfortable conditions for prolonged periods.
- 91B, Wheeled Vehicle Mechanic.
Shift Leader
1 Year 1 Month- Supervised team members to ensure efficient service and adherence to quality standards.
- Trained new staff on operational procedures and customer service expectations.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented daily cleaning schedules to maintain store hygiene and compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall satisfaction and repeat business.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Floor Staff Member
11 Months- Provided exceptional customer service, ensuring guest satisfaction during all interactions.
- Assisted in maintaining cleanliness and organization of theatre facilities and lobby areas.
- Managed ticket sales and concessions efficiently, processing transactions accurately.
- Collaborated with team members to optimize workflows and improve overall operational efficiency.
- Trained new staff on theatre protocols, enhancing team performance and service quality.
- Addressed customer inquiries and resolved issues promptly, fostering positive experiences.
- Monitored inventory levels for concessions, facilitating timely restocking procedures.
- Implemented improved processes for queue management during peak hours, reducing wait times.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Floor Staff Member
11 Months- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
Education
Associate of Science - Criminal Justice
High School Diploma
- Awarded a Certificate of Membership by the National Speech and Debate Association
- Awarded a Degree of Merit and a Degree of Honor from the National Speech and Debate Association
- Participated in Speech and Debate, as well as Newspaper
Skills
Military discipline
Physical fitness
First aid proficiency
Vehicle operation
Land navigation
Logistics management
Tactical communication
Survival skills
Radio communication
Positive attitude
Strategic thinking
Teamwork and loyalty
Squad leadership
Critical thinking
Documentation and reporting
Team supervision
Buddy care and first aid
Risk assessments
Secure communication
Equipment management
Equipment maintenance
Training coordination
Team building
Works Well Under Pressure
Strong work ethic
Conflict resolution
Managing PPE
Materials management
Managing classified information
Safety guidelines
Report writing
Training and development
Preventing incidents
Storage procedures
Safety regulations
Customer service focus
Employee training
Guest service
Team motivation
Workplace safety
Staff supervision
Work delegation
Sales proficiency
Rules enforcement
Performance improvement
Staff motivation
Crew coordination
Inventory management
Conflict management
Staff onboarding
Daily reporting
Knowledge sharing
Employee evaluation
Shift leadership
Cash handling
Problem-solving
Strong verbal and written communication
POS system operation
Customer service management
Daily workflows
Sales and upselling
Oil changes
Preventive Maintenance
Heavy equipment repair
Engine repair
Vehicle inspections
Electrical systems
Inspection procedures
Safety management
Parts ordering
Documentation
Attention to detail
Shop management
Record keeping
Mechanical aptitude
Certification
- Platinum on ACT WorkKeys Certifications
Timeline
Enlisted Soldier
United States Army Reserve
06.2026 - CurrentRead More
Shift Leader
Dairy Queen
04.2025 - 05.2026Read More
Floor Staff Member
Stone Theatres
11.2024 - 10.2025Read More
Floor Staff Member
Big T's
06.2024 - 05.2025Read More
Fayetteville Technical Community College
Associate of Science from Criminal Justice
Read More
Cumberland Polytechnic High School
High School Diploma
Read More