Amna Latif
Salt Lake City,UT
Summary
Proven Business Analyst at University Korner, adept in enhancing operational efficiency and guest satisfaction. Leveraged strong problem-solving skills and Microsoft Office proficiency to optimize business processes and front desk management. Demonstrated excellence in customer service and time management, significantly improving service delivery and internal systems. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful.
Overview
1
1
year of professional experience
Work History
Front Desk Operator/Front Desk Night Auditor
Quality Inn Suites
04.2024 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Updated room inventory systems regularly, ensuring accurate availability data for booking agents and online platforms alike.
- Maintained accurate guest records for seamless communication between departments and personalized service during stays.
- Participated in emergency response plans as needed to ensure guest safety during crisis situations or evacuations procedures.
Business Analyst
University Korner
08.2023 - 10.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Cashier
University Korner
08.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Computer Science And Information Systems
Salt Lake Community College
Salt Lake City, UT05.2026
Associate of Arts - Shariah And Law
International Islamic University Islamabad
Islamabad, Pakistan07.2023
Skills
- Scheduling appointments
- Typing Speed
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Credit and cash payments
- Cash Handling
- Guest Services
Languages
Arabic
Elementary
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Professional Working
Timeline
Front Desk Operator/Front Desk Night Auditor
Quality Inn Suites
04.2024 - Current
Business Analyst
University Korner
08.2023 - 10.2023
Cashier
University Korner
08.2023 - 10.2023
Associate of Science - Computer Science And Information Systems
Salt Lake Community College
Associate of Arts - Shariah And Law
International Islamic University Islamabad
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