Amna Shah
Staten Island,NY
Summary
I am a passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. I demonstrate understanding of data collection and record keeping requirements. I have promoted academic, functional and social skills development within clinic, home and community environments. I have a good experience in customer service especially dealing with difficult and bilingual customers.
Overview
6
6
years of professional experience
Work History
Behavior Technician
A Friendly Face
Pakistan, NY
03.2023 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
- Monitored client's progress towards identified goals through data collection and analysis.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
Behavior Technician
Proud Moments Therapy
Staten Island, NY
03.2022 - 03.2023
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Educated families about ABA principles so they can effectively implement them at home.
- Collaborated with families to provide support strategies for home-based interventions.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
HR Coordinator
Popeyes
Staten Island, NY
10.2019 - 06.2021
- Scheduled meetings between supervisors and employees for performance appraisals or disciplinary action.
- Maintained employee records in accordance with legal requirements and company policy.
- Developed and implemented recruitment strategies to attract qualified candidates for open positions.
- Generated monthly reports regarding employee absences and tardiness.
- Maintained employee records in compliance with applicable laws and regulations.
- Investigated complaints about discrimination or harassment brought forward by employees.
- Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.
Customer Service Representative
DISH
Staten Island, New York
06.2018 - 06.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Beaconhouse School System
Pakistan01-2017
Some College (No Degree) - Accounting
SKANS
PakistanSkills
- Skill Development
- Behavioral conditions
- Behavior Intervention Plans
- Communication
- Social skill development
- Applied Behavior Analysis
- Positive and negative reinforcements
- Data collection and analysis
- Client Relationship Development
- Social Skills Development
- Appointment Setting
- Documentation skills
- Behavior Modification Techniques
- Report Writing
- Data Collection
- Parent Collaboration and Training
- Task Analysis and Chaining
- Autism Spectrum Disorder Knowledge
- Coordinating Care
- Critical Thinking
- Employee Training
Language
- English
- Urdu
Timeline
Behavior Technician
A Friendly Face
03.2023 - Current
Behavior Technician
Proud Moments Therapy
03.2022 - 03.2023
HR Coordinator
Popeyes
10.2019 - 06.2021
Customer Service Representative
DISH
06.2018 - 06.2019
High School Diploma -
Beaconhouse School System
Some College (No Degree) - Accounting
SKANS