Amna Waleed
Tyler,TX
Summary
Results-driven professional skilled in client communication and conflict resolution. Focused on enhancing team performance and patient support through targeted training. Experienced in analyzing documentation and addressing complex issues while promoting products and achieving sales goals. Committed to compliance and fostering strong relationships in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Ambassador/Stocker/Call Center Representative
Sodexo – UT Health Midtown
Tyler, TX
06.2025 - Current
- Managed high-volume inbound calls for patient inquiries and support.
- Resolved patients' complaints effectively using conflict resolution techniques.
- Coordinated with nurses and registered nurses to uphold compliance with medical guidelines, supporting patient safety and care standards.
- Communicated dietary restrictions to patients, ensuring confidentiality and clarity for informed decision-making.
- Maintained organization of nutrition rooms by stocking supplies and monitoring inventory levels. on hospital floors to maintain product availability for patients.
FBI Training
Police Department
Tyler, Texas
08.2026 - 08.2026
- Facilitated scenario-based training sessions for negotiators in Dallas/Frisco and Fort Worth, including 8-hour bank robbery hostage role play, enhancing preparedness for real-world situations.
- Developed strategies to improve team performance during projects.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Insurance Agent
Farmer’s Insurance
Tyler, TX
06.2021 - 06.2024
- Clarified policy terms, legal obligations, and coverage details, enhancing client understanding and trust
- Ensured accuracy of records and documentation, supporting compliance and efficient claims processing
- Cultivated long-term client relationships, fostering loyalty while strictly following regulatory standards
Education
Bachelor of Arts - Criminal Justice
University of Texas At Tyler
Tyler, TX05-2027
Skills
- Client communication
- Customer service
- Patient support
- Conflict resolution
- Task coordination
- Time management
- Document management
- Record management
- Technical: Word processing
- Computer literacy
- Quick adaptability
- Problem solving
- Fluent in Urdu, English, Hindi
- Empathy training
- Relationship building
INTERESTS
- Criminal law and prosecution
- Legal analysis
- Fitness, athletics & Sports
Accomplishments
- Engineering Challenge in HS (4g-5g network making)
- UT Tyler University Academy Dual Credit Scholarship
- Soccer Intramural (indoor & Outdoor) Member, [2024]
- Ping Pong Tournament 2024-2025
Timeline
FBI Training
Police Department
08.2026 - 08.2026
Ambassador/Stocker/Call Center Representative
Sodexo – UT Health Midtown
06.2025 - Current
Insurance Agent
Farmer’s Insurance
06.2021 - 06.2024
Bachelor of Arts - Criminal Justice
University of Texas At Tyler