Kwantavia Alexander-Davis
RICHMOND,VA
Summary
Client-centered professional with the skills necessary to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Able to provide support to organizations that offer services for vulnerable populations.
Overview
1
1
Certification
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Call Center Representative
Teleperformance USA
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Handled high call volumes while delivering exceptional customer support and demonstrating professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes, enhancing response times and supporting higher productivity.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Identified upselling opportunities, contributing to increased revenue generation for the company.
Babysitter
Private Care
RICHMOND
01.2013 - Current
- Supervised children's activities, promoting safety and engagement.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Assisted with homework and educational activities to support learning.
- Planned and prepared nutritious meals according to dietary needs.
- Assisted with meals, snacks, and bedtime routines for the children.
- Fostered a positive environment through patience and understanding with children.
- Organized toys and books, ensuring a tidy environment for children to play and learn.
- Communicated effectively with parents regarding daily activities and concerns.
- Maintained a positive attitude while being patient and understanding with the children.
Customer Service Representative - Call Center
TTEC
12.2022 - 08.2023
- Interact with customers via inbound calls to answer inquiries and to provide assistance
- Identified customer needs, provided resolutions to problems, and adhered to established procedures to enhance customer satisfaction
- Recorded customer account activity accurately in customer accounts in an accurate manner and ensured confidentiality
- Communicated clearly and concisely while collaborating effectively with team members to support service goals.
Retail Cashier / Customer Service Associate
USA Murphy
06.2022 - 11.2022
- Operated cash register, scanned merchandise, and accepted payments while maintaining accuracy of cash drawer, stocking shelves, and organizing work area
- Answered inbound calls, served as point of contact, and provided customer service with positive attitude to enhance customer satisfaction
- Collaborated with team members to achieve common goals and interacted with diverse customers and staff members.
Online Shopper / Customer Service Associate
Neighborhood Walmart
03.2022 - 10.2022
- Fulfilled and processed online grocery orders by efficiently locating, scanning, selecting, and packaging items for prompt delivery
- Communicated with customers about orders and ensured timely fulfillment to enhance client loyalty
- Provided customer support at curbside pickup locations to assist clients with their orders. at curbside pickup locations.
Package Handler
Chewy
01.2022 - 04.2022
- Picked and loaded orders from various warehouse locations onto pallets for efficient shipping preparation
- Packed and organized boxes on the line for sorting and labeling, ensuring timely dispatch of orders
- Scanned and printed labels while adhering to safe operating procedures in a fast-paced, deadline-driven environment.
Order Picker
Walmart
Gordonsville, Virginia
01.2019 - 12.2019
- Selected items accurately based on customer orders and specifications.
- Operated order picking equipment to efficiently gather merchandise.
- Inspected products for quality assurance before packing for shipment.
- Maintained cleanliness and organization in the warehouse environment.
Education
Master of Science - Human Services
Purdue University
West Lafayette, IN 12.2025 - 08.2026
Associate of Science - Human Services
Ultimate Medical Academy
Clearwater, FL 01.2022 - 01.2023
Diploma -
Lowndes High School
Valdosta, GA 08.2016 - 01.2018
Bachelor Of Applied Science - Human Services
Purdue University
West Lafayette, INSkills
- Client communication
- Customer Communications
- Call management
- Issue resolution
- Call documentation
- Time management
- Team collaboration
- Communication skills
- Verbal and Written Communication
- Customer Communications
- Client communication
- Problem-solving
- Microsoft Office proficiency
- Problem resolution
- Communication skills
- Call documentation
- Problem resolution
Certification
Ultimate Medical Academy - HIPAA Essentials for Healthcare Professionals Certificate
Skills
- Call Center Customer Service
- Problem-Solving Skills
- Inbound Phone Calls
Volunteer Experience
- Call Center Customer Service
- Problem-Solving Skills
- Inbound Phone Calls
Key Qualifications
- Call Center Customer Service
- Problem-Solving Skills
- Inbound Phone Calls
Timeline
Master of Science - Human Services
Purdue University
12.2025 - 08.2026
Call Center Representative
Teleperformance USA
09.2023 - Current
Customer Service Representative - Call Center
TTEC
12.2022 - 08.2023
Retail Cashier / Customer Service Associate
USA Murphy
06.2022 - 11.2022
Online Shopper / Customer Service Associate
Neighborhood Walmart
03.2022 - 10.2022
Associate of Science - Human Services
Ultimate Medical Academy
01.2022 - 01.2023
Package Handler
Chewy
01.2022 - 04.2022
Order Picker
Walmart
01.2019 - 12.2019
Diploma -
Lowndes High School
08.2016 - 01.2018
Babysitter
Private Care
01.2013 - Current
Bachelor Of Applied Science - Human Services
Purdue University