Amna Zakaullah
Auburn,WA
Summary
Motivated professional with talent for coordinating facility services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
360 Hotel Group Nexus
01.2022 - 01.2024
- Guest experience: check in check out guests, respond to requests and solve complains
- Staff management: Train and coach staff, provide feedback and ensure they are performing well
- Operations: monitor daily operations including check ins checkouts and reservations
- Policies and procedures: ensue staff adhere to company policies and procedures
- Cash handing: accurately managing cash drawers and credit card system
- Communication: communicate shift information provide technical support
- Work environment: maintaining a positive work environment and lead by example
Housing Facility Manger
shelter homes LLC
Abu Dhabi, Abu Dhabi
02.2020 - 09.2021
- Planned and coordinated the maintenance of facility equipment and systems.
- Prepared and submitted reports on facility operations
- Assisted tenants with applications for government-funded housing programs.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Managed contracts related to building services.
- Liaised between tenants, residents and property owners, management concerning any tenant, resident inquiries or requests.
- Maintained records relating to all aspects of facilities management.
Sales and Leasing Property Consultant
Remax Real Estate
Abu Dhabi, Abu Dhabi
11.2018 - 01.2020
- Advertised client properties on websites, through social media and in real estate guides.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Developed and maintained a list of properties suited to different needs and budgets.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed.
- Customer expectations.
- Worked closely with clients to get the appropriate loans, inspections and credit reports. Negotiated contracts on behalf of clients.
Reservation Supervisor
Al Ansari Hospitality
Dubai, Dubai
01.2016 - 10.2018
- Sorting correspondence with guests, assigning tasks to subordinates, reviewing arrival reports.
- predicting occupancy degrees, training and implementing procedures, paying special attention to VIP guests and maintaining relationships with clients.
- Responsible for managing subordinates, creating work schedules, assigning tasks, handling workloads.
- hiring reservations associates and ensuring the quality of work provided that meets the expectations of the property.
Education
BFA - CERAMICS
LAHORE COLLEGE FOR WOMEN UNIVERSITY
01.2015
INTERMEDIATE - FINE ARTS
Ayesha Degree Collage Lahore
01.2011
Matriculation - arts
Board Of Intermediate & Secondary Education
01.2009
Skills
- Excellent communication skills
- Interactive learning
- Team motivation
- Guest relations management
- Complaint handling
- Issue handling
- Capacity to supervise group work
- Microsoft Office
- MS Word
- PowerPoint presentation and profiling
Certification
- 30 hours Child care basics
- First Aid + Infant and Adult CPR training, 08/08/26
- Washington food worker training, 09/14/26
- Bloodborne Pathogens, 09/16/25
Computeradditionalskills
- Microsoft Office
- MS Word: Command over Report Writing
- PowerPoint Presentation and Profiling
Languages
English
Professional
References
References available upon request.
Timeline
Front Office Supervisor
360 Hotel Group Nexus
01.2022 - 01.2024
Housing Facility Manger
shelter homes LLC
02.2020 - 09.2021
Sales and Leasing Property Consultant
Remax Real Estate
11.2018 - 01.2020
Reservation Supervisor
Al Ansari Hospitality
01.2016 - 10.2018
BFA - CERAMICS
LAHORE COLLEGE FOR WOMEN UNIVERSITY
INTERMEDIATE - FINE ARTS
Ayesha Degree Collage Lahore
Matriculation - arts
Board Of Intermediate & Secondary Education
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