Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
Certification
References
Timeline
Generic

Davidson Jerome

Miami,FL

Summary

Experienced staff supervisor skilled in team building and prioritization. Recognized for punctuality and strong multitasking abilities. Committed to delivering impactful solutions and contributing to long-term success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Ocean 88
Surfside, FL
04.2021 - Current
  • Managed the front office staff, providing guidance and training to new hires.
  • Monitored guest check-in and check-out procedures.
  • Ensured professional handling of customer complaints.
  • Coordinated staffing schedules and allocated tasks accordingly.
  • Developed strategies to improve customer satisfaction levels.
  • Responded promptly to inquiries from guests or potential customers via phone or email.
  • Evaluated employee performance reviews continuously for providing constructive feedback to enhance staff skill development.
  • Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
  • Ensured proper customer service standards were met.

Front Desk Supervisor

Ocean 88
Surfside, FL
06.2009 - Current
  • Swiftly handled resident complaints through direct communication as well as phone and email interactions.
  • Delivered extensive training to newly recruited personnel regarding professional conduct, operational guidelines, assigned duties and creative resolution techniques.
  • Designed and oversaw optimized staff schedules for increased productivity
  • Maintained a smooth process for receiving and forwarding an average of 40 items per day
  • Developed and managed office forms and processes to support administrative functions
  • Greeted and welcomed residents with a warm, friendly, and positive attitude.
  • Monitored security personnel activities to ensure compliance with established policies and procedures.

Security Officer Supervisor

ABM Security Services
Surfside, FL
08.2006 - 06.2009
  • Monitored security personnel activities to ensure compliance with established policies and procedures.
  • Maintained records of daily activities related to incidents, patrols, alarms.
  • Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
  • Provided direction and guidance to staff in the performance of their duties.
  • Conducted investigations into alleged violations of security regulations or procedures.

Education

Associate in Science - Business Entrepreneurship

Miami-Dade College
Miami, FL
05.2019

College Credit Certificate - Business Specialist

Miami-Dade College
Miami, FL
08.2018

Skills

  • Savvy in Microsoft Office programs (Word, Excel, PowerPoint)
  • Excellent communication skills with a focus on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Exceptional customer support
  • Daily shift oversight
  • Shift Scheduling
  • Staff Supervision
  • Oral and writing communication
  • Conflict Management
  • Team building and supervision
  • Proficient in English, Spanish, French, and Creole
  • Issue Resolution
  • Training and mentoring
  • Strong leadership
  • Problem-solving skills

Languages

  • Creole, native
  • English, fluent (speaking, reading, writing)
  • French, fluent (speaking, reading, writing)
  • Spanish, fluent (speaking); basic (reading, writing)

Awards

  • Small Business Management Certificate, Miami-Dade College, 10/01/17, 12/01/17, Completed a total of 24 hours 12 weeks course work.
  • Intro to Entrepreneurship Certificate, Miami-Dade College, 10/01/17, 12/01/17, Completed over 40 hours 12 weeks course work.

Volunteer Experience

Make-a-Difference - Stop Hunger, 10/01/03, 12/01/03

Certification

  • Small Business Management Certificate, Miami-Dade College, 10/01/17, 12/01/17, Completed a total of 24 hours 12 weeks course work.
  • Intro to Entrepreneurship Certificate, Miami-Dade College, 10/01/17, 12/01/17, Completed over 40 hours 12 weeks course work.

References

References available upon request.

Timeline

Front Office Supervisor

Ocean 88
04.2021 - Current

Front Desk Supervisor

Ocean 88
06.2009 - Current

Security Officer Supervisor

ABM Security Services
08.2006 - 06.2009

Associate in Science - Business Entrepreneurship

Miami-Dade College

College Credit Certificate - Business Specialist

Miami-Dade College

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Davidson Jerome