Dwayne Knox
University Heights,OH
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Very determined hard worker with an eye for detail and commitment to big-picture objectives. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Proficient in software implementation and troubleshooting. Highly effective in greeting guests, resolving issues, and providing exceptional service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work History
Front Office Supervisor
Hilton
Cleveland, OH
11.2017 - Current
- Lead trainer for overnight and PBX (call center)
- 2018 & 2019 Connie award winner (600+ rooms). The Connie Award is the highest hotel award for all brands across Hilton in North America.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Utilized OnQ to input all key data into hotel's database system.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked closely with Front Office Director to maintain optimum levels of communication to effectively and efficiently complete projects.
Valet Supervisor
Towne Park LLC
Cleveland, OH
10.2016 - 10.2017
- Former top driver for the Hilton Cleveland Downtown.
- Still helps valet from Front Office Supervisor role. Stick Driver, No accidents.
- Opened doors and transported luggage for customers with care and efficiency.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Drove vehicles of different make, style and price points both to and from desired destination.
- Parked and retrieved cars according to customer needs.
- Moved cars around lot to increase space efficiency.
- Removed safety hazards, soiled items and trash from customer areas.
Shipping and Receiving Specialist
DTLR - Villa
Cleveland, OH
06.2014 - 10.2016
- Shipping and receiving of daily shipments, stocking product also customer service.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Assembled promotional displays to increase brand awareness and attract customers.
- Measured customers' feet to determine proper shoe size, using Brannock device.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Top seller multiple months despite being head of shipping and receiving.
Line Cook
Panera Bread
Mayfield Heights, OH
08.2013 - 01.2015
- Prepared items like soup, salad, bread, toppings ahead of time to promote efficiency in dish garnishing.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Mayfield High School
Cleveland, OH 08.2010 - 06.2014
Skills
Microsoft Word, Excel, PowerPoint proficiency
Parking/driving various vehicles, stick shift
Customer service skillsProblem SolverOrganization and planning
Oral and writing communication
Staff supervision
Proficient in all Microsoft Office apps
Training & Development
Product restocking
Customer relationships
Critical thinking
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Timeline
Front Office Supervisor
Hilton
11.2017 - Current
Valet Supervisor
Towne Park LLC
10.2016 - 10.2017
Shipping and Receiving Specialist
DTLR - Villa
06.2014 - 10.2016
Line Cook
Panera Bread
08.2013 - 01.2015
High School Diploma -
Mayfield High School
08.2010 - 06.2014