Led Program Increment planning and agile onboarding for scrum teams.
Delivered aggressive product roadmap as liaison through continuous iterative model using value driven prioritization and scale framework.
Facilitated distributed project team in all respect to Scrum development including PI Planning, Iteration planning ,Demos, Standup and retrospectives.
Established cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Be change agent, fluent in using both Agile Mindset and Power questioning to resolve conflicts and powerfully shift organization through any resistance to change.
Fostered a culture of continuous improvement, leading retrospectives to identify areas for process enhancement.
Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
Scrummaster Senior
Qurate Retail Group
10.2020 - 11.2021
Develop and maintain solid partnership with key retail products and business stakeholders and work collaboratively towards common goal
Led program increment planning and collaboration for value stream.
Ensure that Scrum team is empowered, yet has solid framework and excellent discipline by following QVC's Agile roadmap
Ensure all Scrum ceremonies are adhered to value throughout product lifecycle and provide coaching.
Continuously challenge ways of working within team
Collaborate internal and external communication, improving transparency, and radiating information
Senior Scrummaster - Programs
Priceline
04.2017 - 10.2020
Major Contributor for Lean-Agile Center of Excellence working with executives to build sufficiently powerful guiding coalition to drive and sustain agile journey.
Mentored Product management to form, prioritize backlog and present quarterly value driven roadmap to team.
Coach and facilitate scrum ceremonies and improve daily scrum outcomes. Address and mitigate impediments.
Servant-Leader for agile teams for delivering iteratively and optimizing value driven delivery.
Collaborate with development team and product managers to bring synergy for scope, sprint goals conflicts ,budget and release.
Bring synchronization and cadence for program execution with cross-domain planning.
Emphasis and coaching for team to adopt best technical practices like Mob Programming,Automation and Test or Behavior Driven Development (TDD/BDD) to catalyze agile journey.
Worked with design team to bring synergy on customer journey, design thinking and user center design importance. Key Achievements
Built Agile environment to launch new package product (300M$ opportunity) where team organized among themselves, freely escalated challenges, drive improvement with continuous feedback and treated each failures as opportunities.
Lead Program increment planning with Technology ,Product management and Business stakeholders.
Championed end-to-end product lifecycle with agile coach mindset to provide highest business value driven metrics.
Agile Coach/ScrumMaster
Equinox Holding
05.2015 - 04.2017
Servant leadership agile transformation for multidisciplinary programs which includes establishing teams, shaping environment, coaching, and leading organizational change.
Facilitated program increment planning for strategic initiatives for Salesforce, Microsoft AX Retail POS, MOSO Membership services, AWS cloud Migration and Mobile portals.
Delivered hands-on coaching for organization to ramp up on Scrum, Kanban, and Lean practices to build scale framework.
Coach product managers to build out user story mapping and having value driven roadmap/journey.
Managed and coach scrum ceremonies as Scrum Master and improve daily scrum outcomes, focusing on addressing impediments
Manage communication and relationship for prioritization, training strategy, rollout with Change Adoption Committee.
Presented program agile metrics, key impediments and success factors to CIO and Business Executives.
Oversee steering committee and executive meetings to discuss agile metrics, status results and drive decisions.
Key Achievements
Directed and guided agile teams for end-to-end implementation of Microsoft AX Platform for 81 retail stores.
Implemented and rolled out Salesforce digital platform across new departments to uplift revenue by forming self-organized team.
Ramp up teams on Jira and Confluence for better collaborations and improvements in tool/processes to enhance transparency.
Senior ScrumMaster
Starwood Hotels
04.2013 - 04.2015
Implemented multi million program for next generation revenue management system, including building new re-forecasting and faster performance business intelligent reservation systems for properties worldwide.
Formed Agile program lane for improved system robust group forecasting, better analytics, and enhanced user experience by delivering synchronized program increments.
Coached SOS communication for continuous alignment
Ensured high-value delivery aligned on execution, tactical planning, and strategic vision by implementing continuous improvements.
Maintained continuous alignment of scope with business objectives to achieve intended result.
Spearheaded lean budget management, presented changes in budget to finance team and managed budget and contingency.
Responsible for presentation of status, dashboards, success metrics and key impediments to Steering Committee.
ScrumMaster - Lead Program Manager
Randstand Tech Client: AT&T
10.2008 - 04.2013
Implemented BVOIP/IPTF product enhancement program, including which new product and services for prestigious customers in healthcare, financial, and customer care industries.
Directed team for adapting best practices such as CTI, Agile ITUP,
Managed and coordinated release go/no go decisions, led user certification for production release.
Handled productivity reporting and infrastructure migration for ABS CARE centers for ordering and billing department, enhancing and automating billing and products offering resulting in $200MM savings.
Senior Manager
Orange Business Services
06.2000 - 10.2008
Managed projects and operations for various financial and pharmaceutical clients using ITIL model to adhere to compliance and regulations
Supervised team of technical consultants to build global network for financial and pharmaceutical companies.
Ensured projects provided quality results and client satisfaction.
Produced new RFPs and designed techno-commercial responses.
Education
Master of Science - Computer Science
Pace University
New York, NY
05.2005
Bachelor of Science - Telecommunications
University of Bombay
Mumbai
04.2000
Accomplishments
Delivered contractual epics within aggressive product roadmap through the iterative model using value driven prioritization and scale or descale framework.
Maximized client satisfaction by driving relentless improvement via Inspect and Adapt workshops; assess the agility level of the program and portfolio and help them improve.
Be a change agent, fluent in using both Agile Mindset and Power questioning to resolve conflicts and powerfully shift an organization through any resistance to change.
Evaluated process and techincal disadvantages through retrospectives and team driven solutions for continuous improvement and maturity in the agile journey.
Certification
Safe Program Consultant (SPC),Safe Agilest ( SA),ICC Agile Coach (ICC-ACP),Certified Scrum Professional (CSP),Advanced Certified ScrumMaster (ACSM).Project Management Professional (PMP)