Amogni Collins
Slidell,LA
Summary
Highly efficient professional offering experience in various areas including customer engagement, client support, and account management. Possesses strong communication skills, both written and verbal, along with a keen ability to understand and address customer needs effectively. Demonstrated proficiency in problem-solving, multitasking, and utilizing various customer service tools. Committed to providing outstanding service, ensuring customer satisfaction, and contributing to the success of the team.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
08.2023 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Security Officer
FESS Inc.
02.2023 - 08.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Beloved Creations Gifted Ministries Bookstore
01.2017 - 09.2022
- Answered 150 (avg.) calls per day exceeding quota by 15%
- Provided prompt customer support with a professional, friendly, and patient attitude
- Proactively memorized over 55 company products and services
- Received a 5-star customer satisfaction rating through voice, chat, and email communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - Hospitality Administration And Management
Delgado Community College
New Orleans, LA05.2024
Skills
- Data entry and Documentation
- Active Listening/ Customer Service
- Problem-Solving
- Technical Proficiency/ Operating Systems
- Time Management
- Problem Escalation
- Remote Tools/ Technical Support Tools
- Typing Speed and Accuracy
Timeline
Delivery Driver
Amazon
08.2023 - 01.2024
Security Officer
FESS Inc.
02.2023 - 08.2023
Customer Service Representative
Beloved Creations Gifted Ministries Bookstore
01.2017 - 09.2022
Associate of Applied Science - Hospitality Administration And Management
Delgado Community College