Sheldorian Garmon
Atlanta,GA
Summary
Dynamic and detail-oriented professional with extensive experience. Proven track record in enhancing client satisfaction through effective communication and problem-solving. Skilled in CRM software and adept at managing high call volumes, achieving a significant reduction in no-show rates through proactive follow-ups.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Roadie
Atlanta, GA
04.2025 - Current
- Delivered packages efficiently to ensure timely customer satisfaction.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Navigated routes using GPS technology to optimize delivery times.
- Inspected vehicles regularly to ensure safety and compliance with regulations.
- Collaborated with warehouse teams to streamline loading processes and minimize delays.
- Managed customer interactions professionally, addressing concerns and ensuring positive experiences.
- Delivered packages to customer doorsteps and business offices, etc
Appointment Scheduler
Atlanta Birth Center
Atlanta, GA
12.2023 - 10.2025
- Developed and maintained accurate patient records using electronic health record systems.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Call Center Representative (Seasonal)
Blue World Pools
Atlanta, GA
09.2020 - 02.2024
- Handled inbound customer inquiries, providing accurate information and effective solutions.
- Documented customer interactions in CRM system, ensuring data accuracy and completeness.
- Assisted team in achieving service level goals through efficient call management.
- Resolved customer complaints, demonstrating strong problem-solving skills and empathy.
Customer Service Representative
Unitus Security
Atlanta, GA
12.2021 - 12.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions in CRM system for future reference and analysis.
- Trained new staff on company policies and customer service best practices.
- Conducted follow-up calls to ensure resolution of customer concerns and foster relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of daily activities and incidents for reporting purposes.
- Assisted in the development of emergency response plans and protocols.
- Provided training and support to new security personnel on procedures and policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority, etc
Medical Assistant
Arrowhead Clinic
Atlanta GA
08.2018 - 11.2021
- Assisted with patient intake and medical history documentation.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Prepared examination rooms and ensured availability of necessary supplies.
- Administered basic clinical procedures under physician supervision.
- Educated patients on treatment plans and post-visit care instructions.
- Maintained accurate electronic health records for improved data integrity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care, etc
Education
High School Diploma - Business Administration And Management
Booker T Washington HS
Atlanta, GA05.2017
Skills
- Meeting deadlines
- Remote work capabilities
- Guest relations
- Follow-up skills
- Accuracy and precision
- Client relationship building
- CRM software
- Chart updating
- Data entry proficiency
- Virtual assistance
- Registration oversight
- Insurance verification
- Call screening
- Online research
- Appointment confirmation
- Confidentiality
- History documentation
- Attention to detail
- Patient registration
- Patient scheduling
- Strong work ethic
- Computer skills
- Critical thinking
- Effective multitasking
- Client relations
- Teamwork and collaboration
- Recordkeeping expertise
- Medical billing
- Customer service
- Problem-solving
- Data entry
- Medical terminology
- Recordkeeping proficiency
- Documentation expertise
- Deadline tracking
- Client-specific scheduling
- Schedule verification
- Cross-functional coordination
- Active listening
- Appointment scheduling
- Phone etiquette
- Customer orders
- Business prospecting
- Team leadership
- Complaint resolution
- Multi-line telephone systems
- Account updates
- Email etiquette
- Microsoft office
- Time management
- Product recommendations
- Inbound and outbound calls
Timeline
Delivery Driver
Roadie
04.2025 - Current
Appointment Scheduler
Atlanta Birth Center
12.2023 - 10.2025
Customer Service Representative
Unitus Security
12.2021 - 12.2023
Call Center Representative (Seasonal)
Blue World Pools
09.2020 - 02.2024
Medical Assistant
Arrowhead Clinic
08.2018 - 11.2021
High School Diploma - Business Administration And Management
Booker T Washington HS