Amon Mason
Glendale
Summary
Entrepreneur, analyst and customer service specialist with drive and experience in task-based work, people management and working as a self-starter. Strong communication and networking skills with confidence to interact with both customers and peers. Personal ambitions include working in a challenging role focused on professional and personal growth.
Overview
10
10
years of professional experience
Work History
Assistant
First Class Home Healthcare
St. Louis, MO
08.2019
- Key Responsibilities: Work in a family business environment responsible for office management tasks and assisting elderly and disabled patients with everyday tasks. Requires a diligent effort assisting with and fulfilling clients needs. Strong patience and listening skills are essential in the role.
- Demonstrated Leadership: Work as office lead, as needed. Assist with ongoing planning and marketing to maintain and acquire new clients. The position requires extensive communication skills, strong listening skills and patience at all times.
- Accomplishments: Developed strong people skills working with clientele covering a variety of economic and social demographics. Helped increase community awareness of the business including an estimated 10% increase in services revenue since August 2019.
Advanced Client Solution Specialist
Bank of America
Phoenix, AZ
11.2023 - 09.2025
- Overview: Corporate banking escalations which requires managing clients accounts and finding the best possible solution to assist with their needs/wants. And maintaining a good rapport and building a strong reputable client experience/relationship. Explaining their benefits and assisting with financial needs was a day-to-day task.
- Responsibilities: Problem solving for Bank of America helping clients with matters that most likely could not be resolved at the financial center, while leveraging different services such as Salesforce, Lexisnexis, Synergy, Bolt, letters, and even special requests etc. Handling tasks with confidence no matter what it may be, ultimately ensuring our clients that we are a true advocate for them and resolving any situation they may have.
- Leadership: Often times I would go over best practices with new hires and peers to deliver better service when asked by leaders.
- Accomplishments: The sole recipient of all new specialist awarded a global recognition in training for superior client experience, and then awarded even more after training. Also, was chose to attend numerous round table meetings with higher-up executives to discuss what we can do to improve the company with a select few top performers. Furthermore, I was selected to be apart of multiple pilot programs to implement new services.
Sales Professional
Pinnacle Nissan
North Scottsdale
09.2021 - 06.2023
- Responsibilities: Troubleshooting problems for customers immediately while fact-finding and building a good relationship. Also, entering the correct information into the database for each client is very important and coming up with good solutions while putting them in their ideal vehicle/making sure they’re comfortable with their decision. Communicating effectively while maintaining good dialogue is a key responsibility as well. Allowing customers to ask questions as you answer confidently/honestly is a must. Being able to pre-approve clients based off the information they give you is also one of the strong suits that sales veterans (like myself) are able to do. I have also completed hundreds of credit applications which must be done perfect with due diligence. Attention to detail is everything when assisting others.
- Leadership: Helped with training new salesman, demonstrating walk-arounds on our inventory, and teaching them the steps of selling while keeping their spirits high.
Merchandiser
Summit Distributing
St. Louis, MO
07.2018 - 08.2019
- Key Responsibilities: Responsible for start-to-finish order fulfillment for St. Louis retail clients. Used order fulfillment software for order tracking and reporting. Assisted with inventory management. Interacted with customers for order taking and customer service issues. Successfully handled detailed oriented work in the end-to-end order fulfillment process.
- Demonstrated Leadership: Worked as shift-leader as needed. Responsible for training new hires on policies and procedures. Excelled at urgent problem solving and handling last-minute customer requests in a timely manner.
- Accomplishments: Awarded a bonus for work attendance reliability.
Junior Analyst
ACA Global
St. Louis, MO
08.2015 - 06.2018
- Overview: A small start-up company focused on new household inventions, information publications, and teaching entry-level business skills to high school and college students.
- Responsibilities: Assisted with managing a document library for planned patents and related informational documents; Identified potential customer base through online research; Assisted with project planning steps for input into the project management tool; Attended meetings, recorded notes, provided input and defined next steps.
- Leadership: Provided creative input on potential patents through brainstorming and scenario analysis.
Education
Undecided Business
St. Louis Community College
St. Louis, MO05.2015
Undecided Business
Millikin University
Decatur, IL12.2014
Skills
Strong communication and interpersonal customer service skills
Detail oriented technology and procedural based efficiency skills, including spreadsheets, word processing and presentation software
A quick learner that can easily adapt to new work environments and responsibilities
Highly reliable and willing to accommodate flexible staffing needs
AWARDS
Received an outstanding performance award in Advanced Marketing with the innovation and creation of a Marketing Exchange, Team Captain - Kirkwood High School Football, Outstanding Athlete Award - Jackson Track Meet
Interests and Accomplishments
- Recipient of Athletic Scholarship - Millikin University
- Awarded for leadership and scholastic achievement
Timeline
Advanced Client Solution Specialist
Bank of America
11.2023 - 09.2025
Sales Professional
Pinnacle Nissan
09.2021 - 06.2023
Assistant
First Class Home Healthcare
08.2019
Merchandiser
Summit Distributing
07.2018 - 08.2019
Junior Analyst
ACA Global
08.2015 - 06.2018
Undecided Business
St. Louis Community College
Undecided Business
Millikin University