Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Susan Lavenia
Open To Work

Susan Lavenia

Columbia,SC

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

AssistantIndependent ContractorWork From Home Agent

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site
Location: Columbia, SC
Open to relocation: Yes

Salary Range

14/hr - 1000/hr

Important To Me

Work from home optionFlexible work hours

Summary

Dynamic professional with a proven track record at Lopez Enterprises, LLC, excelling in project management and client relations. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Adept at multitasking and fostering teamwork, consistently delivering high-quality results on time and within budget.

Overview

9
9
years of professional experience

Work History

Assistant

Lopez Enterprises,LLC
Columbia, CT
05.2023 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Bolstered office security measures, updating and enforcing policies for handling confidential information.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Independent Contractor

HD Parts And Pieces
Crumpler, NC
06.2017 - 07.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.

Education

Emergency Medical

FCCJ
EMT Basic
2005

Diploma -

Airport High
West Columbia, SC
1988

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Data entry
  • Problem-solving
  • Workload management
  • File and record keeping
  • Support services
  • Administrative duties
  • Basic mathematics
  • Schedule and calendar management
  • Office administration
  • Administrative tasks
  • File management
  • Document preparation
  • Task prioritization
  • Data confidentiality
  • Document control
  • Operations support
  • Calendar management
  • Decision-making
  • Basic accounting
  • Project management
  • Multi-line phone systems
  • Meeting support
  • Record preparation
  • Expense reporting
  • Business correspondence
  • Office equipment troubleshooting
  • Mail sorting and distribution
  • Mail distribution
  • Accounting support
  • Billing and coding
  • Multitasking and organization
  • Flexibility and adaptability
  • Client interaction
  • Editing and proofreading
  • Record keeping
  • Product and service sales
  • Inventory management
  • Office equipment operation
  • Workflow optimization
  • Online research
  • Reporting and documentation
  • Production leadership
  • Calm demeanor
  • Call reception
  • Documentation and filing
  • Office oversight
  • Clerical task proficiency
  • Positive and professional
  • Email correspondence
  • Customer service
  • Multitasking
  • Multitasking Abilities
  • Organizational skills
  • Strong problem solver
  • Active listening
  • Professional and mature
  • Excellent communication
  • Team building
  • Documentation and recordkeeping
  • Filing and data archiving
  • Proofreading
  • Analytical thinking
  • Written communication
  • Mail handling
  • Records management
  • Administrative background
  • Interpersonal communication
  • Project planning
  • Inventory replenishment
  • Logistical planning
  • Report writing
  • Supply restocking
  • Teamwork and collaboration
  • Travel arrangements
  • Corporate procedures
  • Project Support
  • Project coordination
  • Meeting scheduling
  • Conflict resolution
  • Schedule coordination
  • Event planning
  • Administrative support
  • Relationship building
  • Verbal and written communication
  • Team collaboration

Timeline

Assistant

Lopez Enterprises,LLC
05.2023 - Current

Independent Contractor

HD Parts And Pieces
06.2017 - 07.2021

Emergency Medical

FCCJ

Diploma -

Airport High

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