Amon Ockletree
San Antonio,TX
Summary
Customer-focused individual with multilingual capabilities in English, French, Kriol, and Spanish. Open to part-time opportunities and flexible with scheduling. Proven ability to thrive in office settings while managing physical tasks as needed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Serv Rep V
State of Texas Vital Statistics
Austin, TX
02.2024 - 03.2025
- Filed records according to tangible interest for streamlined information retrieval.
- Evaluated constituents to determine eligibility based on established criteria.
- Achieved 5% increase in customer engagement while ranking in top percentile during probation.
- Processed classified documents quickly, ensuring compliance and exceptional customer service.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Quality Control Inspector
Tesla, Inc - Acquisition
Austin, TX
08.2022 - 01.2024
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly and efficiently
- Utilized organizational skills to maintain accurate records and files, ensuring smooth operation of the customer service department
- Collaborated with team members to improve processes and enhance customer satisfaction
PRN Counselor
Phoenix House Texas
Austin, TX
01.2021 - 09.2023
- Directed projects from initiation to completion, yielding impactful outreach events. For and with the trainees and youth.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Customer Support Specialist
Compass Group USA
San Marcos, TX
08.2017 - 03.2020
- Analyze customer needs, assessments to exceed quality standards and improve customer satisfaction.
- Procured knowledge of principles and processes to personalize service for clients.
- Considered a jack of all trades employee due to ability to adapt and work in multiple areas and departments.
Education
Management Information System - undefined
Austin Community College
Austin, TX08.2025
Bachelor of Science - Public Administration and Social Service Professions
Texas State University
San Marcos, TX05.2020
Skills
- Analytical
- Problem-solving skills
- Account Management
- Strategic Planner
- Adobe Photoshop
- Advertising
- Microsoft office
- Microsoft Excel
- Microsoft spreadsheets
- Microsoft PowerPoint
- Customer Relations
- Active Listener
- MS Office Suites
- MS Access
- Technical Skills
- Operations
- Communication Skills
- Collaboration
- Project Management Skills
- Python
- Program Fundamentals
- Proficient in Self-Service Registration system
Certification
- Social Media Analytics
- Google Fundamentals
LNGG
English
French
Kriol
Spanish
Accomplishments
Infantry OSUT training National Guard
Timeline
Customer Serv Rep V
State of Texas Vital Statistics
02.2024 - 03.2025
Quality Control Inspector
Tesla, Inc - Acquisition
08.2022 - 01.2024
PRN Counselor
Phoenix House Texas
01.2021 - 09.2023
Customer Support Specialist
Compass Group USA
08.2017 - 03.2020
Management Information System - undefined
Austin Community College
Bachelor of Science - Public Administration and Social Service Professions
Texas State University