Maryellen Cocuzzo
Malden,Massachusetts
Summary
Accomplished professional with a proven track record at Melrose Wakefield Hospital, adept in data entry and providing exceptional patient support. Certified Phlebotomist. Skilled in coordinating with medical teams and managing patient information with strict adherence to HIPAA, showcasing multitasking abilities and a commitment to enhancing patient care and satisfaction.
Overview
13
13
years of professional experience
Work History
NE STAT LAB GROUP CUSTOMER SERV REP
LABCORP
REMOTE
10.2023 - 11.2024
- Entered stat lab orders from physicians, urgent cares and hospitals.
- Developed and maintained positive clients relations and coordinated with team members to properly verify that stat lab results were successfully and accurately entered in EMR
- Notify MD's and clients of any panic/critical STAT lab results in a timely manner. Document such critical lab results.
- Solve any issues that may arise with specimens and samples;
- Handled customer complaints quickly and professionally; also handle requests and questions.
Client Services Representative
Melrose Wakefield Hospital
04.2023 - 10.2023
- Collaborated with cross-functional teams to resolve specimen and sample issues quickly and efficiently.
- Act as liaison between the lab and patients and/or physicians regarding collected specimens.
- Promptly responded to inquiries and requests from physicians and patients.
- Investigated and resolved patient inquiries and complaints quickly.
- Maintain and update reports utilizing EPIC.
- Entered lab orders in EPIC when needed.
PATIENT ACCESS COORDINATOR III
Melrose Wakefield Hospital
Reading, MA 30 NEW CROSSING RD
07.2019 - 04.2023
- Greeted and assisted patients.
- Registered patients for lab and/or imaging appointments through EPIC.
- Collected and updated patients demographics utilizing EPIC.
- Verified patient insurance eligibility and updated when needed in EMR.
- Scheduled patients yearly mammography appointments through EPIC
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Provided excellent customer service to patients and medical staff.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new staff on EPIC, proper phone etiquette and other office duties.
PATIENT ACCESS COORDINATOR III/ER SECRETARY
Melrose Wakefield Hospital
Melrose, MA
08.2011 - 07.2019
- Greeted and assisted patients.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Entered physician's and PA's orders in Meditech.
- Delivered support to medical staff in completion of patient paperwork.
- Collaborated with clinical teams and registration to coordinate bed assignments for incoming patients.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
High School Diploma -
Malden High School
Malden, MA06-1981
Skills
- Experienced utilizing EPIC
- Data entry proficiency
- Excellent Customer Support
- Multitasking
Timeline
NE STAT LAB GROUP CUSTOMER SERV REP
LABCORP
10.2023 - 11.2024
Client Services Representative
Melrose Wakefield Hospital
04.2023 - 10.2023
PATIENT ACCESS COORDINATOR III
Melrose Wakefield Hospital
07.2019 - 04.2023
PATIENT ACCESS COORDINATOR III/ER SECRETARY
Melrose Wakefield Hospital
08.2011 - 07.2019
High School Diploma -
Malden High School