Amonda Settles
Rolesville,NC
Summary
Multitasking Bankruptcy Specialist with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with over 10 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.
Overview
20
20
years of professional experience
Work History
Bankruptcy Specialist II
Wells Fargo/ Corporate
11.2016 - 10.2023
- Engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies
- Evaluating and ensuring overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios (i.e
- Debt ratios, loan-to-value) and other supporting documentation
- Contacting customers and partners to gather information to make appropriate decisions, explain rationale behind credit decisions, and/or to sell/promote line products
- Responsible for reviewing, analyzing, approving, underwriting moderate individual consumer requests and products within company and industry guidelines, preparing for upcoming telephonic mediations, and communicating file status and/or underwriting decision with customer, counsel, mediator, and/or judge.
Collector / Loss Mitt/Bankruptcy/Delinquency Management
IBM/Seterus
08.2009 - 10.2016
- Serviced residential mortgages on behalf of third party investors
- Communicated effectively with third party investors when remitting payments
- Monitored, collected, and reported customer loan payments 90+ days past due
- Answered customer questions relating to property tax, insurance escrows, foreclosures, loan defaults.
Collector I/II
Coastal Federal Credit Union
04.2005 - 06.2009
- Collected on past due auto loan accounts 1-160 days delinquent
- Recovered consumer auto loan losses and reconciled the bank's credit inventory
- Reviewed and processed repossessions of members' vehicles
- Trained employees on effective negotiation techniques.
Technical Support Specialist
ACS Commercial Solutions Inc./Apple
05.2003 - 03.2005
- Handled complex complaints by troubleshooting various issues with Apple products in a timely manner
- Educated customers on the products and services offered
- Communicated effectively with various departments ensuring customer satisfaction
- Quickly became a trusted employee known for a 'can-do' attitude, flexibility and high-quality work.
Education
Bachelor’s Degree in Business Administration -
University Of Phoenix
Phoenix, AZ01.2024
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.1994
Skills
- MS Word
- MS Excel
- MS Outlook
- MS Access
- MS PowerPoint
- MS Publisher
- Fast learner
- Strong planner
- Expert problem solver
- Experienced in multitasking
References
Available on request
Timeline
Bankruptcy Specialist II
Wells Fargo/ Corporate
11.2016 - 10.2023
Collector / Loss Mitt/Bankruptcy/Delinquency Management
IBM/Seterus
08.2009 - 10.2016
Collector I/II
Coastal Federal Credit Union
04.2005 - 06.2009
Technical Support Specialist
ACS Commercial Solutions Inc./Apple
05.2003 - 03.2005
Bachelor’s Degree in Business Administration -
University Of Phoenix
High School Diploma -
Pennsbury High School
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