Summary
Work History
Education
Skills
Personal Information
Timeline
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Britney Rowlett

Frisco,TX

Summary

A dedicated and self - motivated loan servicing professional with strong attention to detail , analytical skills, and problem -solving aptitude. Outstanding written and oral communication abilities and logistical approach to decision making.

Work History

Bankruptcy Specialist II

Carrington Mortgage Services, LLc
Westfield, IN
  • Managed a high volume of bankruptcy cases, ensuring compliance with all federal and state regulations
  • Acted as the primary point of contact for clients, providing updates and clarifying processes related to their bankruptcy filings
  • Analyzed and reviewed bankruptcy petitions, schedules, and financial statements to ensure accuracy and completeness
  • Liaison with Legal Teams Collaborated with internal legal teams to develop strategies for debt recovery and resolution of bankruptcy cases
  • Maintained accurate records in case management systems and prepared detailed reports on case statuses for management review
  • Conducted financial assessments to determine clients' debt situations and potential repayment plans
  • Ensured all actions taken were in compliance with the Bankruptcy Code and company policies, minimizing legal risks
  • Provided training and support to junior staff on bankruptcy processes and best practices
  • Delivered high-quality customer service by addressing client inquiries and concerns with empathy and professionalism
  • Identified opportunities for process enhancements to streamline bankruptcy workflows and improve efficiency
  • Knowledge of bankruptcy laws and procedures
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication
  • Proficient in case management software
  • Attention to detail and organizational skills
  • Ability to work under pressure and meet deadlines

Customer Service Representative II

Carrington Mortgage Services LLC
Westfield, IN
  • Provided exceptional customer service by addressing client inquiries related to mortgage accounts, payment processing, and escrow analysis, ensuring a seamless customer experience
  • Conducted thorough escrow account analyses to ensure accurate calculations of property taxes, insurance, and other fees, maintaining compliance with industry regulations
  • Collaborated with loan officers and underwriters to resolve customer issues and expedite loan processing, enhancing overall operational efficiency
  • Assisted clients in understanding mortgage documents and payment structures, offering tailored solutions to meet their financial needs
  • Managed a high volume of customer interactions daily, utilizing CRM software to track inquiries and ensure timely follow-up
  • Developed and maintained comprehensive knowledge of mortgage products, policies, and state regulations to provide informed support to customers
  • Prepared detailed reports on escrow account activity and trends, presenting findings to management for strategic decision-making
  • Trained and mentored new team members on customer service protocols and escrow analysis processes, fostering a collaborative team environment

Case manager

Division of Family Resources
Indianapolis, IN
  • Conduct initial assessments to understand the needs of families and individuals seeking assistance
  • This includes gathering information about their circumstances and determining eligibility for various programs
  • Develop and implement individualized service plans based on the assessed needs
  • Monitor progress and make adjustments as necessary
  • Connect clients with community resources, including food assistance, housing support, childcare services, and mental health services
  • Advocate for clients by helping them navigate complex systems and ensuring they receive appropriate services and support
  • Maintain accurate and up-to-date case records, documenting interactions, assessments, and service plans in compliance with organizational policies and regulations
  • Provide immediate support and intervention in crisis situations, ensuring the safety and well-being of clients
  • Work collaboratively with other agencies, service providers, and community organizations to coordinate services and improve outcomes for families
  • Provide information and education to clients about available resources, rights, and responsibilities, as well as offering emotional support and counseling when needed
  • Ensure compliance with federal, state, and local regulations regarding family services and welfare programs
  • Regularly follow up with clients to assess their ongoing needs and ensure they remain connected to necessary services

Collection Agent

Click N Close Mortgage
Addison, TX
  • Managed a portfolio of delinquent mortgage accounts, achieving a collection rate of over 90% within set timelines
  • Conducted thorough account analysis to identify potential issues and develop tailored repayment plans for clients
  • Utilized effective negotiation skills to facilitate payment arrangements, reducing the average days past due by 30%
  • Maintained accurate records of all communications and transactions in compliance with regulatory standards
  • Collaborated with legal and compliance teams to ensure adherence to industry regulations and company policies
  • Provided exceptional customer service by addressing client inquiries and resolving issues promptly, fostering positive relationships
  • Implemented collection strategies that resulted in a 20% increase in recovered debts year-over-year
  • Trained and mentored new team members on best practices in collections and compliance procedures
  • Generated detailed reports on collection activities and trends, presenting findings to management for strategic decision-making
  • Participated in regular training sessions to stay updated on industry changes and improve collection techniques

Loss Mitigation II

Costal Credit LLC
Indianapolis, IN
  • Analyze loan applications and borrower financial information to assess creditworthiness and risk factors
  • Develop and implement loss mitigation strategies to minimize potential losses for the organization
  • Collaborate with borrowers, and external stakeholders to negotiate repayment plans, loan modifications, and short sales
  • Conduct thorough reviews of financial documents, including income statements, credit reports, and asset evaluations
  • Maintain compliance with federal and state regulations, ensuring adherence to industry standards in underwriting practices

Education

Business Administration -

Vincennes University
Vincennes, IN

Skills

  • Analysis Skills
  • Mortgage Servicing
  • Regulatory compliance
  • FDCPA
  • FCRA
  • CFPB
  • Aacer
  • Tempo
  • Sagent
  • Compliance training in debt collection
  • Microsoft Word
  • Account Management

Personal Information

Authorized To Work: US

Timeline

Business Administration -

Vincennes University

Bankruptcy Specialist II

Carrington Mortgage Services, LLc

Customer Service Representative II

Carrington Mortgage Services LLC

Case manager

Division of Family Resources

Collection Agent

Click N Close Mortgage

Loss Mitigation II

Costal Credit LLC

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Britney Rowlett