Amondrea Jackson
Minneapolis,MN
Summary
Caring Teacher experienced in fostering engaging learning environments that inspire student achievement and enthusiasm for education. Developed strong relationships with scholars, families, and colleagues through effective communication. Customer Service Specialist skilled in prioritizing tasks and collaborating within teams to achieve organizational goals while managing escalated support issues.
Overview
8
8
years of professional experience
Work History
Teacher
New horizon academy
Minneapolis, Mn
2022.12 - Current
- Developed and implemented age-appropriate lesson plans aligned with learning standards to enhance student engagement and learning outcomes.
- Created safe, nurturing, educational environment fostering social, emotional, physical, and intellectual skill development through engaging learning activities and structured routines.
- Coordinated daily routines, transitions, and behavior expectations to maintain a positive learning atmosphere at New Horizon Academy.
Customer Service Call Center Representative
Target north campus
Minneapolis, Minnesota
2018.11 - 2020.12
- Answered inbound guest calls for Target North Campus customer support.
- Resolved order, return, and pickup questions using Target policies.
- Guided guests through account, payment, and billing issues.
Education
Columbia Heights Hs
Minneapolis, MNSome College (No Degree) - Accounting
Normandale Community College
Minneapolis, MNSkills
- Lesson planning
- Classroom management
- Curriculum alignment
- Behavior management
- Customer support
- Call center software
- Active listening
- Problem solving
- Time management
- Team collaboration
- Relationship building
- Retail sales customer service
Timeline
Teacher
New horizon academy
2022.12 - Current
Customer Service Call Center Representative
Target north campus
2018.11 - 2020.12
Columbia Heights Hs
Some College (No Degree) - Accounting
Normandale Community College