Amoni Jones
Philadelphia,PA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with eight years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating customer service associates.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Wawa
Philadelphia, PA
11.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to customer service associates on daily tasks, projects, and objectives.
- Meeting and exceeding key performance metrics and profit targets.
- Ensuring a positive shopping experience for customers.
- Creating an inclusive store atmosphere, valuing store associates, supporting the development of associates and the store management team, coaching associates, and hiring.
- Support the General Manager in managing the store operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Hire and trained new employees to meet job requirements.
Food and Beverage Manager
Wawa
Philadelphia, PA
04.2019 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Customer Service Supervisor
Wawa
Philadelphia, PA
10.2018 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to customer service associates, including coaching and mentoring.
- Performed daily cycle counts on assigned areas to ensure accuracy of inventory records.
Food and Beverage Supervisor
Wawa
Philadelphia, PA
07.2017 - Current
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Trained new hires in proper food handling techniques and safety regulations.
Night Supervisor
Wawa
Philadelphia, PA
06.2016 - Current
- Supervised staff members to ensure compliance with safety regulations and policies.
- Assisted with training new employees on proper procedures and job duties.
Education
High School Diploma -
Edward Bok Technical School
Philadelphia, PA06-2012
Skills
- Recruiting and interviewing
- Employee Performance Evaluations
- Task Delegation
- Staff Training and Development
- Cost Control
- Orientating and training
- Employee engagement
- Staff Development
- Team motivation
- Policy Enforcement
- Money Handling
Timeline
Assistant Manager
Wawa
11.2022 - Current
Food and Beverage Manager
Wawa
04.2019 - Current
Customer Service Supervisor
Wawa
10.2018 - Current
Food and Beverage Supervisor
Wawa
07.2017 - Current
Night Supervisor
Wawa
06.2016 - Current
High School Diploma -
Edward Bok Technical School