Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Amonicka Whittaker

Roanoke,VA

Summary

I am a service-oriented individual with over 6 years’ experience in the customer service environment. Proven ability to engage customers, resolve complaints, and strengthen customer-client relationships. Looking for a rewarding position with a company that cares about its customers.

Overview

8
8
years of professional experience

Work History

Junior Customer Service Representative

Fraser Fontaine & Kong
01.2017 - 01.2022
  • Render customers assistance to finding the relevant department
  • Making and redirecting calls
  • Sending email notices to staff
  • Receiving and dispatching mails

Phone & Chat Consultant

Sutherland Global Services
01.2015 - 01.2017
  • Render customer assistance to make and cancel purchases
  • Providing Solutions and answers for billing queries
  • Render assistance to customer with changing passwords and other account settings
  • Render assistance with basic troubleshooting queries

Consultant

Xerox Corporation
01.2014 - 01.2015
  • Render assistance to customers about Amazon products and websites
  • Resolve issues and queries about items purchased on the Amazon website/store
  • Apply discounts, charges, and refunds to customer’s account
  • Provide minor technical support on gadgets such as the kindles and other items shipped and sold by Amazon
  • Provide mediation between customers and third-party sellers

Education

Insurance Courses - Introduction to insurance, Legal Principles, Motor and accident/Personal Accident insurance (salesman)

College of Insurance
09.2022

CAPE - 3 CAPE UNIT 1

Excelsior Community College
09.2013

CAPE - 3 Cape units 1 and 2

St Hughs High School
09.2012

Caribbean Secondary Education Certificate - 7 CSEC Passes

The Guys Hill High School
09.2012

Skills

  • Microsoft Word
  • Excel
  • Imparting knowledge
  • Interpersonal skills
  • Service-focused

Activities

Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.

Timeline

Junior Customer Service Representative

Fraser Fontaine & Kong
01.2017 - 01.2022

Phone & Chat Consultant

Sutherland Global Services
01.2015 - 01.2017

Consultant

Xerox Corporation
01.2014 - 01.2015

Insurance Courses - Introduction to insurance, Legal Principles, Motor and accident/Personal Accident insurance (salesman)

College of Insurance

CAPE - 3 CAPE UNIT 1

Excelsior Community College

CAPE - 3 Cape units 1 and 2

St Hughs High School

Caribbean Secondary Education Certificate - 7 CSEC Passes

The Guys Hill High School
Amonicka Whittaker