Kharisma Jones
Milwaukee,United States
Summary
Motivated employee learns quickly in fast-paced,
high-volume environments. Consistently adheres to safety
standards. Maintains open availability and flexibility to
work various shifts.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Milwaukee County Sheriff Office
Milwaukee, Wisconsin
02.2024 - 10.2024
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Mailing Process Clerk
United States Post Office
06.2019 - 09.2023
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used computer systems to track packages and update client information.
- Skilled at working independently and collaboratively in a team environment.
Sales Representative
T-Mobile, Custom Wireless
11.2018 - 06.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Student Services Coordinator
Bryant & Stratton College
09.2017 - 01.2018
- Provided information and coordinated referrals for available programs.
- Provided resources to support students in achieving career goals.
- Assisted students in exploring and selecting career paths.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Stock Supervisor
Ross
07.2016 - 06.2017
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Assigned tasks to team members to complete within designated time frames.
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
High School Diploma -
Harold S Vincent Highschool
Milwaukee, WI06.2012
Skills
- Decision making
- Conflict Resolution
- Data Entry
- Problem-solving skills
- Critical Thinking
Timeline
Correctional Officer
Milwaukee County Sheriff Office
02.2024 - 10.2024
Mailing Process Clerk
United States Post Office
06.2019 - 09.2023
Sales Representative
T-Mobile, Custom Wireless
11.2018 - 06.2019
Student Services Coordinator
Bryant & Stratton College
09.2017 - 01.2018
Stock Supervisor
Ross
07.2016 - 06.2017
High School Diploma -
Harold S Vincent Highschool
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