With thirteen years of experience in pathology, histology, cytology, and clinical laboratory management, I excel in billing and coding, communication, training, and problem-solving. I am adept at optimizing processes, managing projects, and developing bi-directional interfaces with EHR systems. As a systematic team leader, I have a proven track record in managing cross-functional teams, enhancing profitability and customer satisfaction, ensuring regulatory compliance, and overseeing budgets and resource allocation. I am recognized for my strong problem-solving, leadership, and communication skills.
Overview
13
13
years of professional experience
Work History
Director of Operations
Rocky Mountain Pathology Consultants
Parker, CO
09.2023 - 07.2024
Rocky Mountain Pathology Consultants – Parker, CO
Trained Pathologists: Provided training in ICD-10 and CPT coding systems, as well as the EHR system.
Operational Management: Oversaw and supported pathologists with their daily tasks, ensuring smooth workflow and efficiency.
Compliance Oversight: Ensured adherence to standard operating procedures, policies, and regulations, including CAP and CLIA compliance.
Liaison Role: Acted as the primary liaison between clients (doctors, clinics, surgery centers) and vendors (medical supplies, medical waste companies), facilitating effective communication and collaboration.
Billing Assistance: Aided the billing department in addressing and resolving coding, billing, and insurance claim discrepancies.
Collections Management: Coordinated with collections agencies to handle bad-debt accounts and recover outstanding payments.
Staff Supervision: Managed and supervised laboratory staff, including planning work schedules and covering shifts during staff shortages.
Equipment Maintenance: Maintained histology equipment, including tissue processors, automatic stainers, and embedding centers, ensuring optimal performance.
Financial Monitoring: Monitored laboratory revenue and expenses, providing insights for financial management.
Contract Negotiation: Established and negotiated contracts with clients and vendors, ensuring favorable terms and compliance.
Procedure Development: Developed, revised, and implemented standard operating procedures and daily operational tasks to enhance laboratory efficiency.
Laboratory Manager
Rocky Mountain Pathology Consultants
Parker, CO
02.2020 - 08.2023
Histology Technical Work: Conducted specialized histology procedures with expertise and attention to detail.
IT Coordination: Acted as the primary liaison with IT teams to troubleshoot and resolve hardware and software issues.
Interface Management: Set up and maintained bi-directional interface connections between the laboratory’s EHR system and clients’ systems.
Phlebotomist/Laboratory Processor
Rocky Mountain Labs
Englewood, CO
05.2019 - 12.2020
Venipuncture: Executed blood draws with precision and care.
Specimen Processing: Accessioned, centrifuged, and prepared specimens for both internal and external testing.
COVID-19 Testing: Collected and processed COVID-19 test specimens in compliance with established protocols.
Operational Support: Performed additional tasks to ensure the efficient operation of daily laboratory functions.
Histotechnician
Rocky Mountain Pathology Consultants
Parker, CO
05.2019 - 01.2020
Histology Expertise: Executed essential histology procedures including fixation, embedding, microtomy, staining, mounting, quality control, maintenance, and grossing.
Specimen Accessioning: Managed specimen accessioning from various clients, including clinics, laboratories, and surgery centers.
Billing Assistance: Provided support with billing inquiries to ensure accuracy and resolution.
Frozen Section Procedures: Performed frozen section procedures with precision.
Mohs/Slow Mohs Coordination: Collaborated with dermatology clinics to facilitate Mohs and Slow Mohs procedures.
Report Management: Maintained detailed reports and prepared histology materials for external consultations.
Reference Laboratory Collaboration: Coordinated with reference laboratories such as NeoGenomics, ARUP Laboratories, LabCorp, Quest, and the University of Michigan.
Histotechnician
San Luis Valley Health
Alamosa, CO
09.2013 - 04.2019
Cytology Processing Implementation: Successfully implemented non-gynecological cytology processing and achieved accreditation, passing the CAP inspection with minimal deficiencies.
Histology Procedures: Conducted comprehensive histology tasks including fixation, embedding, microtomy, staining, mounting, quality control, maintenance, and grossing.
Training and Support: Trained pathologists on telephone-based and text-to-speech dictation systems.
System Integration: Contributed to the integration of transcription systems with Laboratory Information Systems (LIS) and Electronic Health Records (EHR).
Pathology Test Development: Developed and optimized pathology tests and codes in LIS, including reporting templates and shortcut keys to enhance consistency, accuracy, and efficiency in reporting.
Regulatory Compliance: Managed the disposal of bodily fluids, tissues, biohazard materials, and laboratory chemicals in accordance with regulatory retention requirements.
Special Stains Expertise: Proficient in performing special stains, including PAS, GMS, Trichrome, Reticulin, AFB, and Alcian Blue.
Daily Histotechnician Duties: Performed daily histotechnician responsibilities and undertook additional tasks as needed.
Phlebotomist/Lab Aide
San Luis Valley Health
Alamosa, CO
04.2011 - 04.2017
Venipuncture and Heel Stick: Performed venipuncture on patients ranging from infants to the elderly for routine blood draws and therapeutic phlebotomy; conducted heel sticks on newborns for routine blood draws and newborn screening/PKU.
EKG Operation: Operated a 12-lead EKG machine and conducted patient testing to monitor cardiac health.
Certification and Testing: Certified in breath alcohol testing and urine drug screening; administered tests on patients in compliance with regulatory standards.
Specimen Preparation: Prepared specimens for both in-house and external testing, ensuring proper handling and accuracy.
Specimen Accessioning: Accessioned clinical laboratory specimens, facilitating accurate tracking and processing.