Summary
Overview
Work History
Education
Skills
Certification
Awards
Projects
Timeline
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Amor Toland

Palm Springs,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CNA

Prestige Care and Rehabilitation Center
03.2022 - 01.2024

Collaborated with RNs and healthcare teams to deliver optimal resident and patient care. Conducted comprehensive vital sign assessments, monitored mental and physical well-being, and documented observations. Maintained meticulous records, including skin and behavioral conditions, intake, and outtake.

Educator

Lululemon
11.2022 - 01.2023

Educated guests on product fabrics, features, fit, and brand culture. Engaged customers, managed store calls, fulfilled hemming orders, and provided assistance in fitting rooms. Executed cashier duties and played pivotal roles in opening, closing, and daily operations.

Barista

Fresh Juice Bar
10.2021 - 01.2023

Executed the preparation of fresh and healthy offerings while delivering exceptional customer service. Managed juice bar operations, handled orders via phone, and educated customers on the menu. Successfully operated as cashier and took responsibility for opening and closing procedures.

Administrative Assistant/Receptionist

Coachella Valley Economic Partnership
09.2021 - 09.2021

Provided crucial support to the Vice President, facilitating efficient office operations. Handled office opening, call management, booking of office rooms, and attended events on behalf of the company. Recorded meeting minutes and represented the company at important functions.

General Merchandise Expert/Fulfillment Expert

Target
09.2020 - 05.2021

Specialized in operations, process efficiency, and customer experience. Managed merchandise placement, fulfilled online orders, assisted guests, and maintained store hygiene. Trained new team members and met tight deadlines consistently.

Administrative Assistant/Receptionist

Oceanside Properties Development Corporation
07.2020 - 09.2020

Supported office functions, including opening and preparing the office, call management, conference room booking, filing, and assisting with various paperwork. Ensured smooth office operations through organized multitasking..

Education

High School Diploma -

Xavier College Preparatory High School
Palm Desert, CA

AA in Social and Behavioral Sciences -

College of The Desert
Palm Desert, CA
01.2024

Skills

  • Complex Problem-Solving
  • Organizational Skills
  • Stress Management
  • Teamwork and Collaboration
  • Time Management
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Professionalism
  • Attention to Detail

Certification

  • Riverside County Food Handlers Certificate
  • Covid-19 vaccination

Awards

  • Congressional Recognition Award from Congressman Raul Ruiz for outstanding community leadership (2020)
  • Xavier College Preparatory High School Los Lobos De Loyola Award for leadership (2018)

Projects

Enough is Enough Social Justice Protest, Palm Springs, CA, 06/06/20, Managed and organized a local protest of over 1000 people that brought the community together with the help of local government offices, law enforcement, and members of congress, Create and run social media accounts that reached large audience, Create digital designs for event, Organized detailed itinerary for event, Network with professionals to speak at event such as city council members, law enforcement, and government officials, Give small businesses opportunity to grow their businesses by being a vendor at event, Interact and promote event with different news outlet channels, Schedule and coordinate zoom meetings

Timeline

Educator

Lululemon
11.2022 - 01.2023

CNA

Prestige Care and Rehabilitation Center
03.2022 - 01.2024

Barista

Fresh Juice Bar
10.2021 - 01.2023

Administrative Assistant/Receptionist

Coachella Valley Economic Partnership
09.2021 - 09.2021

General Merchandise Expert/Fulfillment Expert

Target
09.2020 - 05.2021

Administrative Assistant/Receptionist

Oceanside Properties Development Corporation
07.2020 - 09.2020

High School Diploma -

Xavier College Preparatory High School

AA in Social and Behavioral Sciences -

College of The Desert
  • Riverside County Food Handlers Certificate
  • Covid-19 vaccination
Amor Toland