Angelica Moreno, MA, BA
Advocate
San Luis Obispo,CA
Summary
Recent graduate of California State University, Dominguez Hills with a Masters Degree in Negotiation, Conflict Resolution and Peacebuilding. Member of The Honor Society of Phi Kappa Phi. Bachelor of Arts in psychology from the University of California Riverside. Currently employed at Lumina Alliance in San Luis Obispo as an advocate for survivors of sexual assault and intimate partner violence. Volunteer at Mediation and Restorative Services in Minnesota. Developing new blog: www.ncrpcapstone.blog. Participate in professional trainings that enhance and strengthen knowledge and awareness to increase a toolbox of strategies used to help those impacted by trauma. Training topics include: Suicide Risk Assessment and Intervention, Crisis Intervention, Trauma Informed Care, Mental Health First Aid, among others. Previously worked as a Certified Court Interpreter in State Courts and private settings. Always looking for growth and opportunities, open to change and learning. Lifelong learner, actively seeking opportunities that will utilize conflict management and resolution skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Bilingual Client Advocate
Lumina Alliance
San Luis Obispo, CA
07.2022 - Current
- Provide case management and crisis support services to victims impacted by sexual assault and or intimate partner violence
- Monitor progress towards service plan goals.
- Work towards Improving clients' coping with routine life activities such as food budgeting and rental payments.
- Participate in meetings with stakeholders to discuss program objectives and strategies.
- Maintain positive office environment using active listening and prompt problem solving.
- Conduct needs assessments to identify key areas of service needs.
- Determine needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitate outreach activities to build community awareness.
- Develop and implement strategies to enhance quality of social services.
Vocational Case Coordinator
Achievement House, Inc
2020.03 - 2022.06
- Case Management, Supervise staff, prepare and schedule meetings, prepare reports and analyze data
- Help develop annual goals, track attendance and safety meeting compliance, schedule and conduct intakes, prepare individual service plans
- File incident reports according to rules and regulations
- Interview Applicants, review candidates
- Data Entry and uploading onto database
- Manage program related data and submit timely reports.
Spanish Interpreter
04.2015 - 07.2018
- Interpreted in professional medical, and legal settings including depositions, state hearings, court trials and medical appointments
- Translated legal documents including birth certificates, marriage licenses, divorce decrees, etc.,
- Telephonic Interpreting in Consecutive mode for entities such as SSA, Insurance Agencies, DHS, Court
- Trials, Small Claims courts.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
- Developed and maintained glossary of technical terms
- Assisted foreign language-speaking clients with inquiries
- Attended training programs to improve professional knowledge and interpretation skills
- Interpreted conversations between foreign language-speaking clients and others
- Interpreted spoken and written languages other than English and vice versa
- Stayed current on new expressions and cultural changes impacting language translation
Certified Court Interpreter
Superior Court, Tulare County
12.2013 - 04.2015
- Interpreted from English to Spanish and Spanish to English in trials, arraignments, sentencing hearings, depositions, juvenile, traffic, small claims and adult courts
- Interpreted in both consecutive and simultaneous modes
- Rendered sight translation of legal documents in English and Spanish.
Education
Certificate in Interpreting - Court Interpreting
Bachelor of Arts - Psychology
Master of Arts - Negotiation, Conflict Resolution And Peacebuilding
03.2021 - 08.2023
- Member of Phi Kappa Phi, Honors Society
- Grade: 4.0 GPA
Professional Training
- Positive Psychology: Martin E.P. Seligman's Visionary Science, September 2023
- Psychological First Aid, September 2023
- Crisis Prevention Intervention, September 2023
- Suicide Risk Assessment and Intervention, September 2023
- Trauma Informed Care, September 2023
- Attended the National Sexual Assault Conference (NSAC), August 2023
- 30 Hours of Civil Mediation Skills Training Minnesota Court Rule 114, June 2023
- Voices For Change, October 2022
- Adult Mental Health First Aid USA, September 2022
- Sexual Assault and Domestic Violence Peer Counselor Training, July 2022
- 40 Hour California 1986 Dispute Resolutions Program Act, Summer 2021
- Certified Court Interpreter for the State of California, 2014
Skills
- Strong Work Ethic
- Self-starter, punctual, excellent people skills, teachable
- Customer Service
- Microsoft Excel, Microsoft Office
- Developmental Disabilities Experience
- Autism Experience
- Case Management
- Crisis Intervention
- Spanish - Expert
- Assessments
- Prioritizing case tasks, gathering information, and providing services without judgment
- Mediator and Facilitator, Restorative Circles
- Client Advocacy
- Client Interviews
- Referrals Guidance
- Coordinate Service Referrals
- Client Intakes
- Housing Navigation
Accomplishments
Member of Phi Kappa Phi Honors Society Since April 2023
40 Hour Dispute Resolutions Programs Act - 2021
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Client Advocate - Lumina Alliance
07.2022 - Current
California State University, Dominguez Hills - Master of Arts, Negotiation, Conflict Resolution And Peacebuilding
03.2021 - 08.2023
Vocational Case Coordinator - Achievement House, Inc
2020.03 - 2022.06
Spanish Interpreter -
04.2015 - 07.2018
Certified Court Interpreter - Superior Court, Tulare County
12.2013 - 04.2015
Southern California School of Interpretation - Certificate in Interpreting, Court Interpreting
University of California, Riverside - Bachelor of Arts, Psychology
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