Angelica Moreno, MA, BA

• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.

• Work with previously unhoused clients who are on their path to recovery and self sustainability.
• Provide case management to previously unhoused clients.

Volunteer mediation.

• Provide case management and crisis support services to victims impacted by sexual assault and or intimate partner violence
• Monitor progress towards service plan goals.
• Work towards Improving clients' coping with routine life activities such as food budgeting and rental payments.
• Participate in meetings with stakeholders to discuss program objectives and strategies.
• Maintain positive office environment using active listening and prompt problem solving.
• Conduct needs assessments to identify key areas of service needs.
• Determine needed and relevant interventions based on each client's cognitive abilities and current needs.
• Facilitate outreach activities to build community awareness.
• Develop and implement strategies to enhance quality of social services.

• Case Management, Supervise staff, prepare and schedule meetings, prepare reports and analyze data
• Help develop annual goals, track attendance and safety meeting compliance, schedule and conduct intakes, prepare individual service plans
• File incident reports according to rules and regulations
• Interview Applicants, review candidates
• Data Entry and uploading onto database
• Manage program related data and submit timely reports.

• Interpreted in professional medical, and legal settings including depositions, state hearings, court trials and medical appointments
• Translated legal documents including birth certificates, marriage licenses, divorce decrees, etc.,
• Telephonic Interpreting in Consecutive mode for entities such as SSA, Insurance Agencies, DHS, Court
• Trials, Small Claims courts.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
• Developed and maintained glossary of technical terms
• Assisted foreign language-speaking clients with inquiries
• Attended training programs to improve professional knowledge and interpretation skills
• Interpreted conversations between foreign language-speaking clients and others
• Interpreted spoken and written languages other than English and vice versa
• Stayed current on new expressions and cultural changes impacting language translation

• Interpreted from English to Spanish and Spanish to English in trials, arraignments, sentencing hearings, depositions, juvenile, traffic, small claims and adult courts
• Interpreted in both consecutive and simultaneous modes
• Rendered sight translation of legal documents in English and Spanish.