Airelle Morrow
Indianapolis,IN
Summary
Results driven healthcare operations professional with a proven ability to streamline processes, strengthen team collaboration, and support high quality patient services. Experienced in workflow optimization, staff development, and resource allocation. Brings strong communication, critical thinking, and flexibility to evolving clinical and administrative needs. Seeking a full‑time role that contributes to efficient, compassionate care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operational Supervisor
Community Health Network
Indianapolis, IN
07.2022 - 04.2026
- Improved patient care by streamlining administrative processes and implementing efficient systems.
- Managed a team of administrative professionals, fostering a positive work environment conducive to high-performance outcomes.
- Facilitated communication between medical staff members, enabling greater collaboration in patient care decisions.
- Supervised front office operations, ensuring efficient workflow and high levels of customer satisfaction.
- Trained and mentored staff on best practices for customer service and office procedures.
- Resolved complex customer inquiries, demonstrating strong problem-solving abilities and service orientation.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Conducted thorough insurance eligibility verifications, ensuring accuracy of patient coverage details.
- Analyzed trends in claim denials related to verification errors, implementing corrective measures to improve accuracy.
- Increased revenue by identifying and resolving billing errors in a timely manner.
Certified Medical Assistant
Community Health Network
Indianapolis, IN
11.2021 - 05.2022
- Administered patient care by performing routine clinical tasks and assisting with examinations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Supported medical staff by preparing examination rooms and maintaining clean, organized environments.
- Documented patient histories and vital signs in electronic health records with high accuracy.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Direct Support Professional
The Mentor Network
05.2019 - 11.2021
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed work schedules for team members to maximize shift coverage.
Customer Service Representative
Regions Bank
11.2016 - 12.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Customer Service Representative
Medical Professional Staffing
12.2018 - 02.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certificate - Medical Assisting
Indiana School of Phlebotomy
Indianapolis, IN09-2021
Bachelor of Science - Health Care Administration
Indiana Wesleyan University
In07-2028
High School Diploma -
John Adams High School
South Bend, INSocial Work
Vincennes University
Vincennes, INSkills
- Strategic problem-solving
- Patient Relations
- Teamwork and collaboration
- Strong interpersonal abilities
- Insurance authorization
- Team leadership
- Customer service
- Complex Problem-solving
- Staff training and development
- Staff management
- Operations management
- Strategic planning
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Operational Supervisor
Community Health Network
07.2022 - 04.2026
Certified Medical Assistant
Community Health Network
11.2021 - 05.2022
Direct Support Professional
The Mentor Network
05.2019 - 11.2021
Customer Service Representative
Medical Professional Staffing
12.2018 - 02.2019
Customer Service Representative
Regions Bank
11.2016 - 12.2018
High School Diploma -
John Adams High School
Certificate - Medical Assisting
Indiana School of Phlebotomy
Bachelor of Science - Health Care Administration
Indiana Wesleyan University
Social Work
Vincennes University