Amory Neal
Grain Valley,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Equipped with excellent communication skills and poised to contribute to team success while achieving positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vehicle Condition Inspector
Floorplan Xpress
Kansas City, MO
11.2023 - Current
- Assessed potential risks during inspections, proactively addressing issues to prevent escalation.
- Analyzed vehicle conditions through detailed inspections and maintained documentation to facilitate compliance and identify potential risks.
- Conducted evaluations of vehicle damage and condition to facilitate informed financial and operational decision-making.
- Collaborated with clients and internal teams to communicate inspection results, effectively resolving discrepancies and concerns.
- Ensure adherence to company and regulatory standards through organized reporting and auditing.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
Vehicle Condition Inspection Manager
Floorplan Xpress
Centennial, CO
08.2022 - 11.2023
- Directed inspection team to uphold compliance with industry standards and regulations.
- Facilitated training sessions focused on enhancing staff knowledge and skills in inspection processes.
- Collaborated with clients and internal teams to communicate inspection results, effectively resolving discrepancies and concerns.
- Implemented organized reporting and auditing processes to ensure compliance with company and regulatory standards.
- Led team of inspectors, delivering guidance and training to enhance performance standards.
- Provided strategic recommendations to management for minimizing risk exposure through detailed inspection analysis.
Compliance Auditor
Floorplan Xpress
Centennial, CO
02.2022 - 08.2022
- Performed detailed evaluations of financial and operational processes to verify policy compliance.
- Evaluated documentation and pinpointed discrepancies to enhance risk mitigation strategies.
- Managed comprehensive record-keeping and reporting processes to support operational integrity.
- Engaged with cross-functional teams to identify and resolve operational challenges, driving improvements in process efficiency.
- Conducted thorough assessments and established audit plans to enhance operational processes and bolster risk management frameworks.
- Spearheaded open discussions with process owners to address identified deficiencies and foster collaborative problem-solving initiatives.
Mortgage Loan Officer Assistant
New American Funding
Greenwood Village, CO
08.2019 - 12.2021
- Conducted comprehensive analysis of borrower income, credit, and asset data to enhance loan qualification processes.
- Engaged with clients to collect documentation and troubleshoot application-related challenges.
- Reviewed and organized loan files, verifying accuracy and compliance with established lending protocols.
- Refined negotiation techniques and customer service skills by engaging with clients and conducting thorough follow-up communications.
- Guided clients through mortgage application processes while assisting loan officers in documentation and procedural compliance.
- Facilitated preparation and review of loan documentation, guaranteeing alignment with regulatory requirements.
Glazier
Manko Window Systems
Aurora, CO
01.2019 - 08.2019
- Operated cutting tools and equipment for precise glass fabrication and installation.
- Trained junior glaziers on best practices for installation techniques and safety protocols.
- Inspected installed glass for quality assurance, identifying defects and recommending solutions.
- Conducted precise glass cutting for custom projects, ensuring accurate fit and client expectations were met.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
Pizza Hut Store Manager
Pizza Hut
Lakewood, CO
05.2017 - 12.2018
- Provided exceptional customer service during peak hours to enhance customer satisfaction and loyalty.
- Guided new team members through comprehensive training on operational protocols and food safety practices to cultivate a knowledgeable workforce.
- Directed daily operations and enhanced customer service delivery to ensure efficient workflow.
- Investigated customer issues and implemented negotiated solutions to maintain high levels of satisfaction.
- Executed real-time operational decisions to optimize sales staffing and enhance performance.
- Handled customer inquiries and swiftly resolved complaints, fostering positive and memorable dining experiences.
Flight Line Crew Member
Kansas State University
Salina, KS
08.2013 - 12.2015
- Trained new staff on operational procedures, enhancing team performance and efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the gate.
- Collaborated with cross-functional teams to optimize flight schedules and resource allocation, ensuring timely departures.
- Developed strong working relationships with pilots ensuring open channels of communication allowing for smoother execution of flight procedures.
- Supported pilots with timely updates on potential hazards or changes in route conditions, enhancing overall flight safety.
- Promoted a culture of safety awareness among colleagues through regular training sessions and adherence to strict protocols in daily operations.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO05-2013
Bachelor's Of Science In Aeronautical Engineering
Kansas State University
SalinaSkills
Core Skills
- Analytical & Decision-Making Skills
- Organizational & Time Management
- Customer Service & Conflict Resolution
- Negotiation & Communication
- Documentation & Reporting
Technical Skills
- Microsoft Office (Word, Outlook, Excel)
- Internet Research
- Financial, Loan & Estimating Software Systems
Industry Knowledge
- Vehicle Inspection & Condition Assessment
- Intermediate Automobile Repair Knowledge
- Financial Analysis & Risk Evaluation
- Compliance & Auditing
Certification
- NMLS
Additional Qualifications
- Quick learner with ability to complete insurance claims training and policy interpretation.
- Familiar with vehicle damage assessment; expanding knowledge in repair estimation.
- Willing to obtain required state insurance licenses.
- Vehicle damage assessment through hands-on experience identifying mechanical and cosmetic issues.
- Equipped with reliable high-speed internet for remote work.
- Continuously expanding knowledge of repair methods and cost estimation through practical application and independent learning.
Timeline
Vehicle Condition Inspector
Floorplan Xpress
11.2023 - Current
Vehicle Condition Inspection Manager
Floorplan Xpress
08.2022 - 11.2023
Compliance Auditor
Floorplan Xpress
02.2022 - 08.2022
Mortgage Loan Officer Assistant
New American Funding
08.2019 - 12.2021
Glazier
Manko Window Systems
01.2019 - 08.2019
Pizza Hut Store Manager
Pizza Hut
05.2017 - 12.2018
Flight Line Crew Member
Kansas State University
08.2013 - 12.2015
High School Diploma -
Bear Creek High School
Bachelor's Of Science In Aeronautical Engineering
Kansas State University