Jason Copeland
Mantachie,MS
Summary
Dedicated sales professional with 12 years of experience in the automotive industry seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vehicle Condition Inspector
ACV Auctions
06.2023 - 07.2024
- Accurately assessed vehicle condition, generated detailed reports and repair estimates across various locations including dealerships, auctions, and consumer's residences.
- Built and maintained strong relationships with clients and provided exceptional customer service through effective communication and problem-solving.
- Collaborated with sales teams to promote ACV products and services.
- Stayed updated on industry trends and implemented strategic initiatives.
- Utilized Salesforce for onboarding new dealerships as buyers and sellers, expanding customer base.
- Managed assigned territory, exceeding sales quotas while covering additional territories during management absences.
- Demonstrated exceptional sales performance, achieving a 65.75% average 90-day sell-through rate for key accounts.
- Expanded market penetration and optimized inventory turnover through effective account management.
- Operated and maintained testing equipment.
Sales Professional/Lot Manager
Nolan Brothers Motor Sales
02.2012 - 02.2023
- Achieved or exceeded company-defined sales quotas.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Managed customer payments-ensuring financial accuracy and security.
- Sustained relationships with wholesale dealers and new car dealerships to acquire pre-owned vehicles.
- Determined optimal vehicle trade-in values using VAuto, securing profitable deals.
- Negotiated prices, terms of sales and service agreements.
- Educated customers on financing options, mitigating risks and maximizing approvals.
- Conducted advanced diagnostics on a wide range of vehicles to accurately identity mechanical issues.
- Streamlined vehicle purchase and title transfer processes through efficient documentation.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Directed the reconditioning process. ensuring vehicles met the highest quality standards.
- Captured & uploaded high quality photos of inventory to social media.
- Frequently mentioned in online customer testimonials for exceptional service.
- Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
- Assisted customers in locating desired vehicles quickly by maintaining an accurate database of current inventory location information.
Education
High School Diploma -
Itawamba High School - Fulton, MS
Fulton, MS02.2005
Skills
- Sales Management
- Customer Service
- Visual Inspections
- Inspection Reporting
- Leadership
- Strong Communication
- Public Relations
- Negotiation
- Organizational Skills
- Social Media Marketing
- Automotive Diagnostics
- Auto Estimating
- Automotive Repair
- Presentation Skills
- Customer Relationship Management
- Upselling
- Market Analysis
- Account Management
- Procurement
- Salesforce
- Microsoft Products such as Outlook, Excel, Word, Office
- Google Workspace
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Inspection and Testing Reports
- Critical Thinking
Certification
Driver's License
Timeline
Vehicle Condition Inspector
ACV Auctions
06.2023 - 07.2024
Sales Professional/Lot Manager
Nolan Brothers Motor Sales
02.2012 - 02.2023
High School Diploma -
Itawamba High School - Fulton, MS