Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Amory Santiago

Crownpoint,IN

Summary

Kind Optical Sales Associate proficient in assisting clients in selecting frames in preferred styles and colors. High-achieving individual with 2 years of experience in customer service and sales. Well-versed in operating various ophthalmic instruments such as lensometers and refractors. Commended for team-player attitude and exemplary customer service skills.

Overview

2
2
years of professional experience

Work History

Sandwich Artist

Subway
06.2023 - 05.2024
  • Resolved customer service issues related to pricing or discounts.
  • Provided excellent customer service while meeting challenging time goals.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Identified issues, analyzed information and provided solutions to problems.

Team Associate

Ninja Kidz
09.2023 - 04.2024
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Resolved customer service issues related to pricing or discounts.
  • Provided excellent customer service while meeting challenging time goals.

Team Sports Sales Associate

Play It Again Sports
06.2024 - 10.2024
  • Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
  • Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
  • Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
  • Processed customer payments and bagged items to complete buying experience.
  • Established relationships with key retail accounts.
  • Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.

Delivery Associate

Amazon Fulfillment Warehouse
10.2024 - 03.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed various receiving functions such as unloading trucks and putting away products in correct stock location.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.

Education

High School Diploma -

Hammond Central High School
Hammond, IN
06-2025

Skills

  • Loading and unloading
  • Deadline adherence
  • Efficient navigation
  • Route planning
  • Package handling
  • Check processing
  • Drawer management
  • Order coordination
  • Guest services
  • Cash management
  • Cash register operation
  • Effective customer service
  • Customer service and communication skills
  • Fast food customer service
  • Product restocking
  • Drawer balancing
  • Returns processing
  • Written and verbal communication
  • Warehouse monitoring
  • Issue troubleshooting
  • Pallet jack operation
  • Critical thinking
  • Time management
  • Cleaning equipment operations
  • Cleaning and sanitation protocols
  • Cleaning & sanitation
  • Conflict resolution
  • Communication
  • Verbal communication
  • Decision-making
  • Team building
  • Teamwork and collaboration
  • Relationship building
  • Good Telephone Etiquette

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Delivery Associate

Amazon Fulfillment Warehouse
10.2024 - 03.2025

Team Sports Sales Associate

Play It Again Sports
06.2024 - 10.2024

Team Associate

Ninja Kidz
09.2023 - 04.2024

Sandwich Artist

Subway
06.2023 - 05.2024

High School Diploma -

Hammond Central High School

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Amory Santiago