Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Amos Purser

Amos Purser

Logan

Summary

Currently, I am working for Deseret Industries while attending the Automation technology course at Bridgerland Technical College. Once finished I plan to further my education by taking the Controls Engineering Technology course. From September 2019 to January 2022 I drove for swift transportation. This involved a daily pre-trip inspection, maneuvering the tractor and single trailer over highways and in city streets. On August 20th, 2014 I completed my training at Bridgerland Applied Technology College in the field of Information Technology. Which included the following courses A+ Hardware and Software, Linux Server Admin, Net Working Technology, Network Routing, and Switching, (Operating Essential 1 basic fundamentals of client-side operating systems Mac OS X ), Security Essential, and Windows Server Admin. While working for the BATC service desk I checked in the customers' PC, iPhones, and other technological devices. Along with diagnosing and fixing the devices. Which involved cleaning the interior of any dust, removal of anti-malware defragmenting the hard drive, and replacing the thermal paste. This also included removing the hard drive when necessary to speed up the scanning process by using an external docking station. One of my cleaning jobs involved the removal of the motherboard to access the entire system case. I also had the privilege of installing the Windows operating system. P.S. Please note. The courses mentioned above are meant to suggest my exposure to them. Outside of school, I have not practiced the majority of them in a work-based environment. Linux has been my primary focus with some light networking (I would say upper beginner to lower intermediate.) As for the active directory, I know I can reset a user's password which is basic. But any other task in Active Directory would require a refresher course before I would be comfortable performing them. I am comfortable working within the Windows 11 and 10 environments, but my exposure is on a personal level. I do not have any professional experience maintaining them. I have built and installed the OS on my personal Windows 10 and 11 machines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

DI associate, Skilled 1

Deseret Industries Thrift Store And Donation Center
09.2024 - Current
  • Occasionally train new employees when the regular team lead is unavailable.
  • Inspect and clean incoming donations to ensure they meet the company's quality standards
  • Price the donations according to company policies
  • Clean and maintain the restrooms to company standards
  • Bail extra clothing donations to be sold.
  • Assist other departments as needed


Truck Driver

Swift Transportation
09.2019 - 01.2022
  • Worked on a dedicated Wal-Mart account
  • Delivery and pickup of groceries, being delivered to and distributed from the Corinne, UT distribution center

Level 1 Support Engineer

OnApp Inc
09.2014 - 01.2019
  • Assisted the clientele by answering support tickets and phone calls which were managed through Zendesk
  • Troubleshot the OnApp product through the Graphic User Interface, and through ssh into the back end
  • Interpreted the error logs produced by the OnApp control panel, and any symptoms reported by the clientele
  • Troubleshot the base Operating System (Centos) in the Linux environment
  • Checked some settings in the MySQL database depending on the issue
  • Researched the problem in our knowledge base, online, or by asking one of the other technicians directly or through our internal chat
  • Escalated issues to the L3 team according to our service level agreement if necessary
  • Updated the knowledge base for issues that I had expertise in

Education

Business/Office Automation/Technology/Data Entry -

Bridgerland Technical College
10.2025

Certificate in Information Technology -

Bridgerland Applied Technology College
01.2014

Skills

  • Windows
  • Troubleshooting
  • Information Technology
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Computer skills
  • Calm under pressure

Certification

  • TestOut Network Pro
  • TestOut PC Pro
  • TestOut Security Pro

Timeline

DI associate, Skilled 1

Deseret Industries Thrift Store And Donation Center
09.2024 - Current

Truck Driver

Swift Transportation
09.2019 - 01.2022

Level 1 Support Engineer

OnApp Inc
09.2014 - 01.2019

Certificate in Information Technology -

Bridgerland Applied Technology College

Business/Office Automation/Technology/Data Entry -

Bridgerland Technical College
Amos Purser